With access to onsite snorkeling, Hyatt Ziva Cancun All Inclusive is a great choice for your beach stay in Cancun. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Moongate, one of 8 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 8 bars/lounges, a rooftop terrace, and a free kid's club. The pool and helpful staff get great marks from fellow travelers.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Entertainment
Onsite entertainment and activities
Onsite live performances
Languages
English, Spanish
At a glance
Hotel size
547 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free onsite self parking
Free onsite valet parking
Offsite
Area shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
8 restaurants
8 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Free children's club
Children's pool
Playground
Babysitting (surcharge)
What to do
On the beach
Tennis
Basketball
Snorkeling
Working away
Business center
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Pool loungers
Facilities
3 buildings/towers
Built in 2015
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
24-hour fitness center
3 outdoor pools
Full-service spa
Outdoor tennis court
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Water dispenser
Banquet hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible lounge
Visual alarms in hallways
Well-lit path to entrance
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Free stocked minibar
Espresso maker
Bathrobes
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Premium bedding
Free rollaway/extra bed
What to enjoy
Balcony
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
LED light bulbs
Special features
Spa
The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Dining
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Area shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Also known as
Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun
Frequently asked questions
Does Hyatt Ziva Cancun All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Ziva Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Ziva Cancun All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hyatt Ziva Cancun All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Ziva Cancun All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hyatt Ziva Cancun All Inclusive?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Hyatt Ziva Cancun All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.
What is there to do at Hyatt Ziva Cancun All Inclusive and nearby?
Have fun with onsite activities such as snorkeling, and improve your game on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hyatt Ziva Cancun All Inclusive also has 8 bars and a 24-hour fitness center, as well as a garden.
Are there restaurants at or near Hyatt Ziva Cancun All Inclusive?
Yes, there are 8 onsite restaurants, featuring Asian cuisine.
Does Hyatt Ziva Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hyatt Ziva Cancun All Inclusive like?
Hyatt Ziva Cancun All Inclusive is a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes' walk from Cancun Convention Center. Travelers love the property's prime location.
Hyatt Ziva Cancun All Inclusive Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 16, 2024
Verified traveler
7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
nadja
nadja, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 20, 2024
Meirav
Meirav, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Oct 17, 2024
Eliad
Eliad, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 16, 2024
Hoai-Huong Linda
Hoai-Huong Linda, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 9, 2024
Nooshin
Nooshin, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 8, 2024
Joon Young
Joon Young, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 7, 2024
Brian
Brian, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 3, 2024
Excellent all the way around
Mehrdad
Mehrdad, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
Reginald
Reginald, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
Andrea
Andrea, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 25, 2024
JUSTIN
JUSTIN, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 24, 2024
HYUNMOON
HYUNMOON, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
Aug 21, 2024
Not worth the price and property is crumbling
Old and very poor service.
Anthony
Anthony, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 20, 2024
WANCHUN
WANCHUN, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 19, 2024
Would recommend
Incredible hotel and incredible staff, disappointed to see captives dolphins in 2024 but other then this lovely hotel and staff food service
Chris
Chris, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 19, 2024
This resort is beautiful, wonderful service and food.
I did notice that the swim out pool in the turquoise tower where we stayed was in need of a little maintenance, few of the tiles were missing.
Will definitely go back.
Kay
Kay, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
My family and I enjoyed the stay in this hotel. Very nice staffs and we all had a good time. I highly recommend this hotel for the families especially with baby.
I want to mention our concierge Francisco. He went up and beyond to help my family.
linke
linke, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
Our family really enjoyed the nice staffs and the facilities of the hotels. We had a great 7 days vacation there and I am highly recommend this hotel especially someone with kids
linke
linke, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
beach
Cathy
Cathy, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
My kids love this place
MinChul
MinChul, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
I got very nice hospitality.
Kumi
Kumi, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 16, 2024
BHAVESH
BHAVESH, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
My family had the best time! The resort and the ocean were absolutely beautiful and every single staff member made us feel welcome.
Christine
Christine, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 14, 2024
Great place to unwind and be treated to multiple food and relaxation options.