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Serene Kandy

4.0 star property
Mountain hotel in Kandy with 8 outdoor pools and restaurant

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Photo gallery for Serene Kandy

Terrace/patio
Reception
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk
Daily continental breakfast (USD 10 per person)
Nestled by the lake, Serene Kandy offers a tranquil retreat with a restaurant and bar. Unwind on the sun-kissed terrace, take a refreshing dip in one of eight outdoor pools or explore nearby attractions with tour/ticket assistance.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 8 outdoor pools
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Front-desk safe
  • Self-serve laundry
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Children's pool
  • 7 bedrooms
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Quadruple with Kitchenette - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Double or Twin - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Single - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed

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Outdoor pool, sun loungers

Radisson Hotel Kandy

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, (431)
The price is ₩130,252
₩170,621 total
includes taxes & fees
Apr 7 - Apr 8
Radisson Hotel Kandy
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About the neighborhood

Map
113, Rajapihilla Mawatha, Kandy

What's nearby

  • Temple of the Tooth - 20 min walk - 1.7 km
  • Kandy Lake - 3 min drive - 1.9 km
  • Udawatta Kele Sanctuary - 4 min drive - 2.6 km
  • National Hospital Kandy - 4 min drive - 2.2 km
  • Royal Palace of Kandy - 4 min drive - 2.7 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 170 min drive
  • Kandy Railway Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hideout Lounge - ‬17 min walk
  • ‪The Empire Café - ‬18 min walk
  • ‪Soul Food - ‬16 min walk
  • ‪Burger King - ‬15 min walk
  • ‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

Located near a train station, Serene Kandy is a great choice for a stay in Kandy. After taking a dip in one of the 8 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a children's pool and a terrace.

Languages

English

At a glance

DONE

Hotel size

    • 21 rooms
DONE

Arriving/Leaving

    • Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 6 AM - midnight
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 8 outdoor pools

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • 7 bedrooms
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 75
  • New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10 for adults and USD 5 for children
  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per day

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

Does Serene Kandy offer free cancellation for a full refund?

Yes, Serene Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serene Kandy?

Yes, there are 8 outdoor pools and a children's pool.

Are pets allowed at Serene Kandy?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Serene Kandy?

Yes, there's free self parking.

Is airport shuttle service offered by Serene Kandy?

Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.

What are the check-in and check-out times at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at Serene Kandy and nearby?

Serene Kandy has 8 outdoor pools.

Are there restaurants at or near Serene Kandy?

Yes, there's an onsite restaurant.

Does Serene Kandy have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Serene Kandy like?

Serene Kandy is a short 18-minute walk from Kandy Clock Tower and 20 minutes' walk from Temple of the Tooth.

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Serene Kandy Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
keith, 1-night trip

10/10 Exceptional

Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Ganesh, 3-night trip

10/10 Exceptional

Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Barry, 2-night trip

6/10 Good

Ridiculously expensive room
Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Ishbel, 2-night trip

8/10 Very good

Mads, 5-night trip

8/10 Very good

Dylan, 1-night trip

6/10 Good

Unwelcome, down the road and someone has a key!
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
2-night trip

10/10 Exceptional

Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
1-night trip

8/10 Very good

Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
1-night trip

8/10 Very good

Soeren, 2-night trip

2/10 Poor

Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
2-night trip

8/10 Very good

Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Ajit, 2-night trip

10/10 Exceptional

Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
Raman, 1-night trip

8/10 Very good

Nice hotel
Charged for beers from mini bar that weren't there to begin with
Nick, 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Do it
Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Good stay in Kandy
Attentive staff, good food
Michael, 3-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Not as bright as 4 stars, but good for a night
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Traveller, 2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Scott, 2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Dreadful service!!!!
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
This review was submitted before 2018 and has not been verified.

4/10 Fair

Disappointing stay due to overbooking by the hotel
The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Skønt hotel !
Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Recommend for your stay in Kandy
My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

8/10 Very good

Amazing hotel. Best location n view
It was an amazing stay at Serene grand. Simply Awesome
This review was submitted before 2018 and has not been verified.

6/10 Good

Maisemahotelli, hyvät yhteydet keskustaan
Siivouspalvelun taso heikko, varsinkin lattialla siirretään likaa paikasta toiseen.