Nice accommodation, good location & quiet in a high room. However, the reception staff aren’t great. Arrived around 11pm, after a long flight, exhausted only to be asked to wait, while a staff member did a handover to possibly a trainee. The guy was in such a hurry to go home, he didn’t think to serve the only 2 guests waiting first. Upside was when we got to the room a welcome gift was waiting, but unfortunately it wasn’t meant for us, so the trainee didn’t do any better. Sorry Kate you got poor customer service too.