Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111
What's nearby
Alejandro Serrano Aguilar Stadium - 6 min drive - 4.8 km
Río Tomebamba & Calle Larga - 7 min drive - 4.2 km
Calderon Park - 7 min drive - 4.8 km
New Cathedral of Cuenca - 7 min drive - 4.8 km
Mall del Rio - 9 min drive - 6.1 km
Getting around
Cuenca (CUE-Mariscal Lamar) - 18 min drive
Jose Joaquin de Olmedo Intl. Airport (GYE) - 78 miles/125.5 km
14n - Antonio Borrero Station - 14 min drive
Luis Cordero (Hermano Miguel) Station - 15 min drive
Gran Colombia Tram Station - 14 min walk
Parque del Molinero Tram Station - 17 min walk
Unidad Nacional Tram Station - 19 min walk
Free airport shuttle
Area shuttle (surcharge)
Restaurants
Common Grounds - 3 min drive
BQ Sport - 10 min walk
Cristo del Consuelo - 2 min drive
La Fornace - 4 min drive
El Arriero - 4 min drive
About this property
NASS Pinar del Lago
Located just 3.9 mi (6.2 km) from the airport, NASS Pinar del Lago offers a free shuttle (available 24 hours). Free perks include WiFi, self parking, and continental breakfast daily between 7 AM and 10 AM. Public transportation is close by: Gran Colombia Tram Station is just 14 minutes by foot.
Languages
English, Russian, Spanish
At a glance
Hotel size
17 rooms
Arriving/Leaving
Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 10 percent for credit card payments
The front desk is open daily from 7 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs only, 1 total, up to 13 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Free airport shuttle (available 24 hours)
Offsite
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7 AM–10 AM
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Working away
Business center
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Banquet hall
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Heating
Minibar
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
Optional extras
Area shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 10 percent
Children & extra beds
Cribs/infant beds are available for USD 15.0 per night
Rollaway beds are available for USD 15.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 10 per pet, per stay
Policies
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
NASS Pinar Lago Hotel Cuenca
NASS Pinar Lago Hotel
NASS Pinar Lago Cuenca
NASS Pinar Lago
NASS Pinar del Lago Hotel
NASS Pinar del Lago Cuenca
NASS Pinar del Lago Hotel Cuenca
Frequently asked questions
Does NASS Pinar del Lago offer free cancellation for a full refund?
Yes, NASS Pinar del Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at NASS Pinar del Lago?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 13 lbs per pet. There's a charge of USD 10 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at NASS Pinar del Lago?
Yes, there's free self parking.
Is airport shuttle service offered by NASS Pinar del Lago?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at NASS Pinar del Lago?
You can check in starting at 2 PM. Check-out time is noon.
Does NASS Pinar del Lago have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
NASS Pinar del Lago Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
6.4/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 4, 2024
taek
taek, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 3, 2023
Muy recomendable
MONICA
MONICA, 1-night family trip
Verified Expedia guest review
2/10 Poor
Nov 1, 2023
The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby
Maria
Maria, 1-night trip
Verified Expedia guest review
8/10 Very Good
Oct 16, 2023
Staff was nice but i had to go around the hotel to find a person around.
Maria
Maria, 1-night trip
Verified Expedia guest review
2/10 Poor
Jan 8, 2023
Jorge
Jorge, 1-night trip
Verified Expedia guest review
6/10 Good
Oct 26, 2022
The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,
Daniel
Daniel, 1-night business trip
Verified Expedia guest review
4/10 Fair
Jan 4, 2021
La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.
Verified traveler
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 9, 2019
The hotel smelled great. One has to eat breakfast early, otherwise at 8:30 there is not to much variety.
Tamara
Tamara, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 4, 2019
Verified traveler
2-night trip
Verified Orbitz guest review
2/10 Poor
May 6, 2019
En muy malas condiciones los colchones y almohadas de las habitación.
Verified traveler
2-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 27, 2019
Location and property are perfect for what I was looking for. Really enjoyed my stay at this property
Verified traveler
1-night family trip
Verified Expedia guest review
8/10 Very Good
Nov 14, 2018
It’s a good place if you want to save money. It has the basic features that you need for staying a couple of nights: WiFi, a clean and comfortable room and is five dollars away from the airport.
Francisco
Francisco, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 8, 2018
Trip to Cuenca
This was a trip by my wife and I to visit a government office. From the moment we arrived, we were warmly greeted and staff made sure we were comfortable and had any/all questions answered.
Service was superb. No problems attending our meeting as our stay was comfortable and hotel organized.
Paul
Paul, 1-night romance trip
Verified Hotels.com guest review
2/10 Poor
Dec 27, 2017
They don’t keep my reservation available
I call them 12 hours in advance trying to re confirm my reservation even that when I arrive at the Hotel my reservation was not available. The hotel was full. Even that the person in the front desk help us giving us options.
mauricio
mauricio , 1-night trip
Verified Expedia guest review
2/10 Poor
Dec 9, 2017
Terrible experience
Terrible service, they don't have a 24 hour reception so if you want to park your car after 10pm you can't.. we had to wait more than 30 min for someone to open the door for us.. we waited in the rain and cold and the next day no one even apologize. They don't warn you about this on the check in. Also I found hairs on my pillow the first night we arrive which means they don't change the linens between guests.the room also had a funny smell it came from the sink next to the fridge. Overall it was a bad experience I will never come back there and I don't recommend people to stay there. Oh also the day I arrive they didn't respect the price that was book on the website they charge me extra and when I wanted to pay with credit card they said they will charge 10% more for using the card. So I had to pay cash.
Anny
Anny, 3-night trip
Verified Orbitz guest review
8/10 Very Good
Sep 27, 2017
Professional, Helpful and Friendly
When I checked into hotel the staff was very friendly and helpful, had a Bi-Lingual speaking person at front desk which was great since I speak very little Spanish. I confirmed that they did have TV in room but I forgot to ask if it had English channels which I found it did not. I went back to check-in counter and stated I would like a refund I wanted to have TV in English. The Staff contacted the owner who came and spoke with me and once he heard my request and why he could not of been more gracious and helpful, not only did he give me back my refund he found us another nice hotel ( Engish channels) and even got us a taxi to take. us there. The owner stated that he has ordered Direct TV which is the cable you need to have English channels. He was very pleasant and also told us of other upgrades he had done and is planning.l look forward to staying here on my next visit to Cuenca.. Lovely hotel in great location.
Rita
Rita, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Sep 8, 2017
NIce hotel, good neigborhood
It was a good experience in this hotel, nice and clean to rest,
Location good when you have car to move but stil Nice
Fabian
Fabian, 8-night trip
Verified Expedia guest review
2/10 Poor
Nov 13, 2024
Desastre de atención
Un desastre. La primera noche sobrevendieron el hotel y no nos dieron la habitación a pesar de tener la reserva. El dueño jamás dio la cara y la recepcionista totalmente ineficiente y quemeimportista, ni hizo el intento de dar una solución.
Irene
Irene, 6-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 31, 2023
Mario
Mario, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 26, 2023
Mario
Mario, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 8, 2023
Mauricio
Mauricio, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Jan 15, 2023
Decepcionante
La verdad el precio-calidad, no lo amerita. Desayunos muy pobres, el servicio con lo justo pues hay poquisimo personal. El wifi un desastre, el agua caliente intermitente. No volveria.
roberto
roberto, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 27, 2022
Gioconda
Gioconda, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 6, 2022
Muy bonita la habitación amplia y cómoda el desayuno estuvo bien y la limpieza en general bien lo recomiendo
STEFANI
Verified Expedia guest review
8/10 Very Good
Nov 21, 2022
Excelente ubicación. Cómodo para pocos días. Deben mejorar las instalaciones, muebles y toallas, ya se nota el desgaste.