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Lotte Arai Resort

4.0 star property
Myoko ski hotel with 2 restaurants and spa

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Photo gallery for Lotte Arai Resort

Front of property - evening/night
Indoor pool, seasonal outdoor pool, pool umbrellas
Presidential Suite | Living area | Flat-screen TV, table tennis, books
Reception
CLUB Bldg. Premier Suite / Twin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar
At Lotte Arai Resort, nestled near Takada Park, you can unwind in the indoor mineral hot spring or enjoy a refreshing drink at the poolside bar. Guests appreciate the overall condition of this upscale family-friendly hotel and can indulge in activities like snow tubing and mountain biking, relax with Japanese cuisine at one of two on-site restaurants, work out at the gym or simply lounge by one of two pools.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Ski facilities
  • Spa
  • Bar
  • Pool
  • Onsen
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and 2 hot tubs
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness center

For families (6)

  • Children stay free
  • Playground on site
  • Refrigerator
  • Television
  • Garden
  • Terrace
The current price is ₩86,337
₩94,971 total
includes taxes & fees
May 12 - May 13

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Character Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 31 sq m
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)

CLUB Bldg. Premier Suite / Twin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Premier Suite / Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 75 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for CLUB Bldg. Grand Premier Suite (2 beds)

CLUB Bldg. Grand Premier Suite (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Grand Premier Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 113 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for CLUB Bldg. Deluxe DoubleTwin (2 beds)

CLUB Bldg. Deluxe DoubleTwin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 43 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 42.6 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe Suite F (3 beds)

LODGE Bldg. Deluxe Suite F (3 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite F (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 79.2 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for CLUB Bldg. Deluxe Double (1 bed)

CLUB Bldg. Deluxe Double (1 bed) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

CLUB Bldg. Premier Suite / Double (1 bed) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Premier Suite / Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 75 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for LODGE Bldg. Corner Suite (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Corner Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin / Mountain view (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe Suite (2 beds)

LODGE Bldg. Deluxe Suite (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 76.3 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for NEST Bldg. Deluxe Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

NEST Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 34.3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 44.6 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

LODGE Bldg. Deluxe DoubleTwin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 44.6 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Quadruple (4 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 54.6 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for LODGE Bldg. Deluxe Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 40.6 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior FamilyTwin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior FamilyTriple (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 62 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for ARAI Bldg. Superior Double (1 bed)

ARAI Bldg. Superior Double (1 bed) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Double (1 bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

LODGE Bldg. Deluxe Suite R (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite R (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 54.6 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

ARAI Bldg. Character Triple / Mountain view (3 beds) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Character Triple / Mountain view (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Triple / Mountain view (3 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 31 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for ARAI Bldg. Superior Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe Suite T (2 beds)

LODGE Bldg. Deluxe Suite T (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite T (2 beds)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Pillowtop bed
  • 54.6 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property - evening/night

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About the neighborhood

Map
1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

  • Myoko Kogen - 1 min walk - 0.0 km
  • Akakura Onsen Ski Area - 22 min drive - 21.5 km
  • Ikenotaira Onsen Ski Resort - 25 min drive - 23.2 km
  • Madarao Kogen Ski Resort - 29 min drive - 29.5 km
  • Mount Myoko - 58 min drive - 37.3 km

Getting around

  • Niigata Airport (KIJ) - 113 min drive
  • Naoetsu Station - 29 min drive
  • Myokokogen Station - 31 min drive
  • Iiyama Station - 45 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪くびき野情報館 - ‬19 min drive
  • ‪Sky Restaurant Zen - ‬16 min drive
  • ‪食堂ミサ - ‬8 min drive
  • ‪Myoko Coffee - ‬6 min walk
  • ‪氷見きときと寿し - ‬8 min drive

About this property

Lotte Arai Resort

Placing you just steps from Myoko Kogen, Lotte Arai Resort features downhill skiing, snowboarding, and snow tubing. Guests can be pampered with spa services at the spa, and Asahi, one of 2 restaurants, serves Japanese cuisine and is open for breakfast and dinner. Other highlights include 2 hot tubs, an indoor pool, and a poolside bar. Ski passes, storage, rentals, and lessons are also available. Fellow travelers say good things about the overall property condition.

Languages

Chinese (Mandarin), English, Japanese, Korean
VISIBILITY

At a glance

Hotel size

    • 245 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.
    • Meals are not included in the breakfast and half board rate plans for children ages 3 and under.
    • Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Free train station shuttle from 9:00 AM to 8:30 PM

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground
  • Trampoline
  • Pool toys

What to do

  • Mountain biking
  • Rope course
  • Ziplining
  • Hot springs
  • Karaoke
  • Shopping
  • Table tennis
  • Hiking/biking trails nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Pool umbrellas
  • Ski equipment rentals
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Lockers available
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Elevator

Ski

  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Snow tubing
  • Ski lifts nearby
  • Ski runs nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA MANNA. The spa is open select days.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs open between 6:30 AM and 11:00 PM.

Dining

Asahi - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves breakfast and dinner.
The Plate - This restaurant serves breakfast, lunch, and dinner. Open daily.
BAR Ruri - Onsite bar. Reservations are required. Open select days.
Sky Restaurant ZEN - Onsite restaurant. Open select days.
ゴンドラレストラン Village - This restaurant serves light fare only. Open select days.
MONETIZATION_ON

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately JPY 3080 for adults and JPY 1870 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 1 to December 16:
  • Hot tub

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from August to August
  • Hot springs access available from 6:30 AM to 11:00 PM

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

LOTTE ARAI RESORT Myoko
LOTTE ARAI Myoko
LOTTE ARAI
Lotte Arai Resort Hotel
Lotte Arai Resort Myoko
Lotte Arai Resort Hotel Myoko

Frequently asked questions

Does Lotte Arai Resort offer free cancellation for a full refund?

Yes, Lotte Arai Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Lotte Arai Resort?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at Lotte Arai Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Lotte Arai Resort?

Sorry, there's no onsite parking at Lotte Arai Resort.

What are the check-in and check-out times at Lotte Arai Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Lotte Arai Resort and nearby?

During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for mountain biking and ziplining. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Lotte Arai Resort also has an indoor pool, a sauna, and a fitness center, as well as a picnic area and a garden.

Are there restaurants at or near Lotte Arai Resort?

Yes, there are 2 onsite restaurants, featuring Japanese cuisine and garden views.

Does Lotte Arai Resort have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Lotte Arai Resort like?

Lotte Arai Resort is located a short 1-minute walk from Myoko Kogen.

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Lotte Arai Resort Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Picturesque location, awesome location
Had the best stay at this awesome resort!! Rooms are very large, comfortable and clean, we were in the Lodge!
Anthony, 5-night trip

10/10 Exceptional

Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!
James, 1-night trip

10/10 Exceptional

Amazing place
Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Majanne, 3-night trip

10/10 Exceptional

Great for family. There’s something for everyone.
VU MY LINH, 3-night trip

8/10 Very good

ski
TAS, 3-night trip

10/10 Exceptional

A+++++ powder skiing & beautiful onsen
The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.
Jiwon, 3-night trip

10/10 Exceptional

Really nice Ski in ski out hotel.
aria, 1-night trip

10/10 Exceptional

Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants
Cara, 6-night trip

10/10 Exceptional

Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.
Shawn, 7-night trip

10/10 Exceptional

Modern & Quaint Japanese Onsen Getaway
Modern yet quaint Japanese Onsen getaway.
Freddy, 6-night trip

8/10 Very good

All inclusive resort
Cerine, 2-night trip

10/10 Exceptional

Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend
Susan, 8-night trip

10/10 Exceptional

Excellent place for ski in ski out with a wonderful ski school for children
Cara Yat Chee, 7-night trip

10/10 Exceptional

The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.
Huidy, 2-night trip

10/10 Exceptional

Epic
kevin, 4-night trip

10/10 Exceptional

Nice property!
A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.
1-night trip

10/10 Exceptional

Great enjoyable stay
Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.
4-night trip

10/10 Exceptional

Went with the kids. The hotel offers some classes for us to learn skiing or snowboarding. Stayed couple nights. Great experience. Would go to the same hotel if we ever go to Arai.
Ted, 2-night trip

8/10 Very good

This property has everything you need for an enjoyable time, especially skiing and soaking in the onsen. The downside is not being able to explore outside the area freely as we were dependent on the hotel’s bus schedule the ride takes 30min to the train station. We also had difficulty communicating with some of the hotel staff, even though we spoke Japanese fluently! We understand their need to wear masks (sort of) but many times we just wished they spoke more clearly. All in all, we had a memorable time at Arai.
Jane, 4-night trip

8/10 Very good

Service wasn’t great at front desk as they didn’t explain the facility properly. Marc
Marc, 2-night trip

4/10 Fair

Hotel is split into Lodge and Aria. Lodge is more "fancy", Aria is basic. Hotel staff was friendly and helpful, however the service is odd - no one greeted us on arrival, no one assisted us with bags. Staff just kept walking past us. Our main issue with the hotel came from the Ski rentals staff - they are rude and intentionally unhelpful. The impression I got was they are not interested in helping foreigners. Very unorganised. We filled out the rental form a day prior to us needed the gear - tried on boots etc. Expecting that everything will be ready the next day ready to go. But no, we needed to bring the copy of the form with us on pick up - why? You already have the original. They denied us our rentals without the copy. My husband had to hurry back to the room to find it. I had two young children with me, 1 yr old and 5 yr old and a ski lesson to get to. They ignored us while waiting for my husband despite the guy who served us the pervious day, acted like he didn't even recognise us. Once we got the rentals, I asked one of the guys to help my 5 yr old put his boots on, my hands were full holding our baby and clothes. He seemed very annoyed with me for asking for help, he walked over loosened his boot and walked off. I needed his help to put his boot on! Returning the gear was another drama, but you get the gist - not the best experience and would not recommend this hotel based on our experience with the ski rentals shop and lack of service provided by the hotel.
Ebony, 2-night trip

2/10 Poor

This property was very over rated. There was no microwave in the room which made it extremely difficult to eat snacks. I thought for the price of the room it was incredibly small. We paid less for more elsewhere in Japan. I was not impressed at all and will not be staying here in the future and will not recommend the hotel to any one I know.
ML, 6-night trip

6/10 Good

Not impressed
Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.
ATSUKO, 1-night trip

10/10 Exceptional

This was a great stay. The property was a bit dated and the rooms were older but the amenities were great. It’s not necessarily ski in ski out as you have to walk a bit to the lift. But overall it was a great experience. The hotel had a lot of foreigners that feigned absolute ignorance about the rules of the hotel. What was disappointing at breakfast you see the server telling you use gloves and mask when going to the buffet, and then you see a foreigner completely ignore those rules and uses his grubby hands to touch all the bread to choose one at the middle and toast it. Otherwise the stay was enjoyable.
Christopher, 1-night trip

10/10 Exceptional

Rimi, 2-night trip