We reserved a room for three nights thru Hotels.com
We checked in, paid for the three nights, and went to the room. The door had been forced open and the security apparatus was hanging, inoperable. The door to the adjoining room had been forced open and the security apparatus was hanging inoperable. The smell of the room was rank. The matress is rotting. I saw roaches.
I went to the desk and said we were checking out. The deskperson said there are no refunds.
He said the hotel would falsify their record to indicate that, rather than checking out, we switched to another room. That given room was not actually in use at the time, but they pretended it was. Thereby the hotel could rent the room we had paid for to someone else.
We went to another property and have asked Hotels.com to secure a full refund for us.
Thanks, James (Jim) Mcknight