Overall a pretty horrendous stay. Our parents’s Panoramic Double Room’s plumbing did not work, so they were moved to a lower tier room. Yet we are not even being refunded the difference in the rooms. Additionally, our Panoramic Double Room was in poor shape: massive dust bunnies, broken bedside sconce, missing shower head, no facial tissue provided and expired free water bottle.
Customer service was meh. There is no one on-site at all, so all communications are done over chat and at a delay.
The property’s proximity to the train station is the best thing going for the place.
I can’t even say the price was good because, while it was cheaper compared to other places in the area, it was too expensive for the poor quality of our stay.