6/10 Good
Nov 28, 2024
Not worth the money
Let me start by saying that the staff were very polite, accommodating, and kind. Our issue is predominantly regarding the poor value for money and inaccurate hotels.com listing.
We are a couple on our honeymoon in Japan. We booked the only room available because we wanted to stay at this hotel given the unique machiya atmosphere. But the moment we walked into our room at Nazuna Kyoto Gosho, we were disappointed.
The room was dark, poorly designed/furnished, dusty, and there was a very irritating and constant noise from a bathroom fan driving me crazy within a few minutes. Moreover, the hotels.com listing indicated there was a private outdoor bath (not true) and free breakfast (not true). The room had very abrasive overhead lighting and the lamps in the hotels.com photos had been removed. And the tv was in the entry foyer but there was nowhere to sit in that room rendering the tv useless.
We were very upset, so the hotel staff switched us into a different room that was more acceptable. We appreciated the staff working with us to resolve the disappointment of the first room. (But even the nicer rooms had weird design flaws like no towel racks in the bathroom).
Regardless, there is no universe in which this hotel merits $600-700 per night (i.e. same price range as Four Seasons Kyoto). I regret splurging on this hotel.
Pros: great location with easy access to transit. Lots of great Izakayas nearby. Quieter, less touristy area.
Verified traveler
4-night trip
Verified Hotels.com guest review
