6/10 Good
Jan 7, 2025
Not Completely Happy
The hotel was convenient for what we needed it for. We drove in from VA to FL so we could settle in before our cruise took off the next day. Hotel staff at the front desk was nice and efficient. The food service area was not great. They were not very customer friendly and when I asked where the coffee was, the guy told me I could go buy a cup for $5. I think after the breakfast buffet is closed, they should still have coffee available. The room was clean, but the sofa bed had no bedding, so we had to call for it. That was a delay. Also, we had 4 people in our party and only 2 towels were provided, and 2 wash cloths. I asked housekeeping in the hall and it was like I was interrupting their conversation, they did not have any they said. I saw both of their carts were full of folded towels. The shampoo and body wash were completely out in the shower and only found out once we were in there to shower. Not good. The toilet was not working properly. You had to hold the handle down for a while and then it would gurgle, almost thinking it was going to overflow. TVs only had one remote for 2. You had to push with all your might just to change a channel. We were getting a room with balcony, but it did not have any chairs or a table like the others. That is very misleading.
Kelly
Kelly, 1-night family trip
Verified Hotels.com guest review
