6/10 - 좋아요
2025년 1월 5일
Lack of communication.
We specifically chose this hotel to go for a day of shopping and soak in the hot tub for a winter get away. The hot tub was our main goal! The hot got shut down after is would not heat up and they said it had been doing this and they had to shut it down. If they knew why were we not informed before booking or at time of checkin we would have changed hotels as this was our reason for the trip. Very disappointed and should be given a comp return visit because of their lack of communication. If they knew this we should have been informed and given a choice to stay or not!
Shelly
Shelly 님, 친구와 2박 여행
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