See all properties

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Cozumel beachfront property with 5 restaurants and spa

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkeling
3 outdoor pools, sun loungers
Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity

Reviews

6.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and beach bar
  • Full-service spa
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Health club
  • Free use of bicycles
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The price is ₩600,418
₩600,418 total
includes taxes & fees
Feb 11 - Feb 12

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Pool
Spa
Pet friendly
Free parking
9.4 out of 10, Exceptional, (1007)
The price is ₩438,666
₩567,769 total
includes taxes & fees
Feb 5 - Feb 6
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk
  • Mr. Sancho's Beach Club - 13 min walk
  • Playa Mia Grand Beach and Water Park - 15 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive
  • Chankanaab National Park - 5 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

At Secrets Aura Cozumel - Adults Only - All Inclusive, you can hit the beach to get a beach massage or sip a drink at the beach bar, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Windows, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include a poolside bar, a health club, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 266 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free uncovered onsite valet parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 5 restaurants
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private picnics
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Boat tours
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Fishing
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegetarian dining options
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs
  • Restaurant dining guide

Special features

Spa

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets Aura Cozumel - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Secrets Aura Cozumel - Adults Only - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Secrets Aura Cozumel - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Secrets Aura Cozumel - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Secrets Aura Cozumel - Adults Only - All Inclusive also has a health club and spa services, as well as an arcade and a garden.
Are there restaurants at or near Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there are 5 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.
What's the area around Secrets Aura Cozumel - Adults Only - All Inclusive like?
Secrets Aura Cozumel - Adults Only - All Inclusive is a short 5-minute walk from Paradise Beach and 13 minutes' walk from Mr. Sancho's Beach Club. Travelers give top marks for the property's prime location.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Emily, 4-night trip
Verified Hotels.com guest review

6/10 Good

Poor standards
The room was not ready at 3.00pm. I had to wait until 4.15pm and my room was along walk from reception. I was in a first floor room and there are no lifts. I went to the toilet and shut the door behind me, as always. When I returned to go one more time the door refused to open. It had locked itself. An engineer was summonsed. He fixed after about 20-minutes, but then he shut the door and it locked again. So, another 20-minutes wait for him to fix it again. Had this happened when I was inside without my mobile and with no hotel phone in the bathroom I would have been locked in all night. At circa 8.40am somebody entered my room with a master key without having been invited or been given permission to do so. Seriously? How is this possible? Do you not know which rooms are occupied? What if I had been naked? I would have been demanding a full refund after the locked toilet issue too. I am being invited to join Hyatt's membership, but if this is what Hyatt standards are I will give it a miss and stick with Hilton.
Iain, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Nothing ruins a vacation like 6 night without a hot shower. Our first night was spent in the wrong room that smelled horrible, and was so close to the service corridor nobody would be able to sleep.
Michael, 6-night trip
Verified Expedia guest review

6/10 Good

Customer service is top notch. We were there 4 days and never had hot water, complained daily with no change. Drinks were good. Food is pretty bland. Resort needs some TLC. Gave them grace due to past hurricanes. They were starting to paint today. Sewer smell by lobby is rough. Some of our party were put in Room 1110 and it was awful. Smell was gross and room was right by lobby and oceana restaurant with zero privacy. Beach is worth the stay and I recommend preferred status. Overall we had a good stay.
Kimberly Ann, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Ryan, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gohan sushi bar was fantastic. Clara, Angela and Dolores were great! As were chefs Alan and Gloria. I highly recommend.
Kathryn Margaret, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a great time on our honeymoon! The resort was nice and the partnerships they have with other businesses made it easy to find activities to do. Our only regret is that we didn’t stay longer. We are already planning our next trip to Secrets!
Keegan, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Was poorly staffed. Food was terrible and not convenient with places to eat unless you wore certain attire. Room was moldy and always felt wet. Water dripping down the walls and mold above air conditioning unit and on light shades. Just terrible!!!!
Roger, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Stayed 9 days and on 3 days the bathroom was leaking down the wall and through the light fixtures and this was more than a small leak. I could press my fingers through the woodwork it was so rotted also moldy. Tried to get them to take care of it and took 3 days before we were moved. The water was running out the bathroom as far as to the front door which I have pictures and videos We walked out of a restaurant because the food was all cold and didn’t enjoy any of the food there. There was no hot water for the last 4 days and I heard many others complaining about the same issue. We ran into at least 8-10 others that had leaks in their rooms.The grounds were unkept and the tiles around the pool were missing or broken. For the $3,000 we paid this was sooooo disappointing. I’m surprised that Expedia would represent this place. Makes me think about using Expedia for my future vacations.
LYNN, 9-night family trip
Verified Expedia guest review

4/10 Fair

Staff and food were good. Loved my staff that cleaned my room. No “premium drinks” warm beer. Charged $10.00us per day, per person for dock access. Nickel and dime you to death. A few rude staff at dock and morning front desk. I will never stay here again. They made $170.00 in dock fees to our group for a total of 1 hr getting picked up and dropped off at their pier. Total for week maybe 45 mins. Drinks were awful. Food good. No hot water for three of seven days. Worked on daily. Didn’t care if we had hot water when we showered. Always “back on now”. Not worth the money. Very old property. Furniture warped in room. Stucko damage. Patio door very hard to open. Smashed hand twice. Floor condensate because HVAC didn’t work properly. Fell down twice in middle of the night, on two nights. Started using all my towels as floor mate’s. All our rooms different with different amenity’s. 4 couples, 4 rooms. I had the best based on my family’s report. Let them speak for themself.
Michael D, 7-night family trip
Verified Expedia guest review

8/10 Very Good

This was my second time at this resort - this trip was a girls trip. The resort grounds and ocean views are always incredible! The food is good but I felt the options were less this time around - the food isn’t the draw here. Additionally, the buildings themselves definitely show some signs of wear and tear with aging. Service at the preferred club pool bar was amazing - HUGE shoutout to Leo. He made our time so much fun!!! Good drinks, even better company. Albey, DJ and Diego were also a lot of fun around the property for resort entertainment. Highly recommend staying at this resort as a preferred club guest as the preferred pool is ocean front and has a bar in it. The rooms also have way better views - the ocean front first floor rooms are unmatched to anywhere I’ve stayed. The preferred club itself is nice too. Lastly, don’t sleep on the slides that dump into the back pool! Soooooo much fun! Just proceed with caution as they are really slick. Overall, it’s a good resort with incredible ocean front rooms.
Stephanie, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

I never been in a Secrets with so little and poor food options. I came home hungry after a week of barely eating. The restaurants like Oceana, the sushi place they had Ok eatable food but the rest, specially the breakfast was the worst, cold coffee, cold food, 3 options. Not worth the price. was with a group of 17 and all of us decided to never go back to this place EVER! we all had the same complaints.
dina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Travelocity guest review

4/10 Fair

Our room was amazing, and the view was to die for. However, the phones in our room did not work the entire time we were there, despite opening multiple tickets. Parts of the resorts smelled like sewer. Made friends with some folks who had a room in one of these areas and it smelled awful. Had another group of friends who's room flooded due to the rain. They called the front desk and they told them to pack and they would move their room. Maintenance showed up, patched the ceiling, and they were told they were no longer getting a new room. They still had standing water in their room, and they did nothing to actually fix the water issue so 30 minutes later water was coming back in through the ceiling. Property has a ton of potential, but terrible service.
Michael Allen, 4-night romance trip
Verified CheapTickets guest review

6/10 Good

The dining and entertainment was great. Multiple dinner options, however, you had to check the app to find out which ones were open as they closed on a rotation. I was disappointed during check in. Due to a flight delay, we arrived a day late. We were kept at the entry gate because they couldn't find our name and let multiple people behind us go in before us. Arriving a day late, we still had to wait for our room as it was not ready. In my opinion, it should have been ready the day before. Our room did not have hot water (it was luke warm). Our phone stopped working the second day. By day 4 of a 5 day stay, we didn't get our second bathrobe or fresh towels. Our used towels were taken, but not replaced. The entertainment staff was great. Shout out to Diego and Arbey! The food was really good.
Martha, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Russel, 4-night trip
Verified Expedia guest review

4/10 Fair

I just didn’t find the property to advanced in entertainment and options for fun. The options for dining was very limited in comparison to anywhere else we have stayed. The pool was small. However the staff was amazing.
Shana, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Our room had a clogged sink and a terrible sewer gas smell. Ased to fix MANY times. They just put incense in the room for the smell. We always had hot water though. I read alot of reviews that said they had a problem . Every thing needs new paint.
Debra, 5-night family trip
Verified CheapTickets guest review

8/10 Very Good

We had a great family vacation here with 3 couples. The location is amazing but the rooms and the facilities are looking jaded and in need of being refreshed. Shout out to the entertainment guys Irving and Arby who went above and beyond to make our vacation fun. We enjoyed snorkeling and our sons went scuba diving. The food was adequate but not outstanding. We had preferred club status and spent a lot of down time in the special lounge with bar, pool table and games. The espresso martinis were excellent!
Ruth, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Beautiful property with friendly staff. Food is average and rooms could use a little updating. But we will for sure be going back
Verified Travelocity guest review

10/10 Exceptional

Awesome place to stay convenient pool access. What ruined it was the very high pressure vacation package sale crap. 90 minutes turned into over 3.5 hours or time wasted from our vacation. They don't get no means no. The word (Preferred) is a bit degrading. That needs changed. We will return to you establishment.
stephen r, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was great and Amazing, Great Service from Angel at the pool bar and Entertainment guys were Amazing. Arby, Diego and Irving did an outstanding job!
Jason, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Won’t stay again.
No hot water for first two days. Extra charges not disclosed up front when property was supposed to be all inclusive. Staff not willing to accommodate when issues arose. Bathroom flooded for two days. Hot water went out again on day 5. Friends rooms had issues also, sewage backed up in one of them, horrible smell in AC in another. One couple’s room wasn’t ready for four hours after check in.
James, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was excellent. Dining options could be better. Excellent staff. Shouts out to the best staff in this place… Arbey Enrique Diego…. U bring life to that place. Kudos for a job well done. My husband, “Grandpapa”, and I truly enjoyed the entertainment. Great job also to Karol and Angel! Love u guys!
MYRONE, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Maria, 4-night trip
Verified Expedia guest review