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Novotel Makassar Grand Shayla

3.5 star property
Family-friendly hotel in Makassar with spa and outdoor pool

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Makassar Grand Shayla

Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
Exterior
Lobby lounge
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
  • Pool
  • Spa
  • Gym
  • Bar
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Conference center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Television
The price is $49
includes taxes & fees
$45 per night
Dec 27 - Dec 28

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Hair dryer
Private bathroom
Bathrobes
Eco-friendly toiletries
  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Hair dryer
Private bathroom
Bathrobes
Eco-friendly toiletries
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

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Melia Makassar

Pool
Spa
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Free parking
9.2 out of 10, Wonderful, (52)
The price is $52
includes taxes & fees
$47 per night
Jan 1 - Jan 2, 2025
Melia Makassar
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About the neighborhood

Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

  • Losari Beach - 13 min walk - 1.1 km
  • Mall Ratu Indah - 2 min drive - 1.8 km
  • Fort Rotterdam - 2 min drive - 2.0 km
  • Pelabuhan Makasar - 3 min drive - 2.8 km
  • Center Point Of Indonesia - 5 min drive - 3.4 km

Getting around

  • Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive
  • Mandai Station - 34 min drive
  • Maros Station - 54 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mr. Dav Coffee - ‬5 min walk
  • ‪Numericca 29 - ‬6 min walk
  • ‪Pisa Kafe - ‬8 min walk
  • ‪Bakso Kartika Chandrakirana - ‬6 min walk
  • ‪Rumah Makan Kaisar - ‬3 min walk

About this property

Novotel Makassar Grand Shayla

Bring the kids when you stay at Novotel Makassar Grand Shayla in Makassar and they can enjoy the free kids' club. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a fitness center are other highlights.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 320 rooms
    • Arranged over 13 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • At check-in, guests must provide a negative COVID-19 test result
    • Negative COVID-19 test result requirement applies to all guests aged 18 and up
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Pool gate

What to do

  • Beach nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference center (5382 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Sofa bed
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

The onsite spa has couples treatment room(s). Services include massages.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 150000 per person
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Does Novotel Makassar Grand Shayla offer free cancellation for a full refund?
Yes, Novotel Makassar Grand Shayla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Makassar Grand Shayla?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Makassar Grand Shayla?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Novotel Makassar Grand Shayla?
Yes, there's free self parking.
Is airport shuttle service offered by Novotel Makassar Grand Shayla?
Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one way.
What are the check-in and check-out times at Novotel Makassar Grand Shayla?
Check-in start time: 2:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Novotel Makassar Grand Shayla and nearby?
Novotel Makassar Grand Shayla has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Novotel Makassar Grand Shayla?
Yes, there's an onsite restaurant that offers international cuisine.
What's the area around Novotel Makassar Grand Shayla like?
Novotel Makassar Grand Shayla is in the heart of Makassar, a short 13-minute walk from Losari Beach and 2 minutes' walk from Monumen Mandala.

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very Good

Nurwajedi, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Hassan, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Service and customer care in need. Food not tasty
Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
md amin siti noor'ain, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

6/10 Good

Christian, 1-night trip
Verified Expedia guest review

6/10 Good

wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alfred, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alfred, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good stay
Stay was good only protocol of covid should be made better
Frido Ananta, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Fony, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very Comfortable Stay
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Samantha, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Eden, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

All Good
All Good
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice omnfortable hotel
Check in staff were very friendly and helpful. Rooms comfortable.
David, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very pleasant stay at Novotel Makassar
Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Frederic, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable Stay at Makassaru
Shower was not hot enough. But overall worth stay. Happy to come back again.
Verified Hotels.com guest review

10/10 Exceptional

Comfortable stay at Makassar.
Spend very comfortable stay. Surely will stay again.
Verified Hotels.com guest review

6/10 Good

DISAPPOINTED
Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

10/10 Exceptional

Pleasant stay in Makassar
I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.
Verified Hotels.com guest review

8/10 Very Good

At par with Novotel chain.
Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.
Verified Expedia guest review

8/10 Very Good

Overall good, the staff friendly, the response also good
Verified Hotels.com guest review

4/10 Fair

So many downsides but in an okay location.
The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay.
Verified Hotels.com guest review