This is the second time staying at this hotel, and feel Copthorne Hotel should provide Air-Conditioning in their rooms instead of cheap fans. First Fan broke, second fan provided broke when plugged in, third and better fan provided did finally worked. Staff where very helpful, embarrassed and apologetic during this period.
Also what hotel does not provide early morning calls for guests, this one doesn't. Asked reception about two local attractions which they knew nothing about very helpful.