6/10 Good
Jan 17, 2025
Security and good service must always come first.
The experience was pleasant and the staff friendly. The continental breakfast was very good and varied. Clean areas and cozy rooms. The staff was very little. If you called the front desk they never answered the calls and you had to go personally if you needed towels, extra pillows and sheets (which was our case since we occupied a room for 5 people and it was only prepared for 4). There were no towels at the pool and after trying to call on the pool phone, as no one answered, I walked to the front desk to ask for them but they had no one to take them to the pool. We ended up walking back to the room wet. Another thing that I didn't like at all was that while we were on our way to the room there was a guy wandering around the corridors of the rooms. I was very scared because I have little girls and I would not like to imagine if any misfortune happened.
They should have more control of who enters and leaves and be more attentive to the safety of the guests.
Betzaida
Betzaida, 2-night family trip
Verified Hotels.com guest review