I booked rooms with breakfast included.
However, we needed to ask for breakfast coupons each day.
What was even more outrageous was that at the end of my stay, I was charged for a 'service' fee for each breakfast. The funny part is that the service fee was different for each day.
I was told that the hotel staff would notify the hotel manager and give me an e-mail but I never received an e-mail from the hotel.
Changhyun
Changhyun ๋, 9๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 12์ผ
Bryan
Bryan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 29์ผ
Joseph
Joseph ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 28์ผ
Better off anywhere else
When we got there they said they had no idea how we were able to book the room because they had no room available but they offered us vouchers if we would wait for them to prepare the room the shower leaked all over the floor there was two towels in the room no bedsheets for the pullout bed asked numerous times if we were gonna get the vouchers for food they said they would have towels sent to the room and send the vouchers for food they never sent anything and completely disregarded us at all cost and they also came knocking on our door at 9:30 in the morning asking us when we were leaving so they could clean the room the person who promised us a voucher her name was Victoria she did the bare minimum said words that seemed offering but never followed through with one thing besides the parking validation that she gave me with one room key I would never stay at this hotel again save your money donโt waste your time also I stayed in a VIP skyline so for 500 a night you would think this would not be the case I literally cannot wait to get off that property and never talk to a person there again
Jordan
Jordan ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 19์ผ
A bit disappointing
The floors were dirty. The room entryway is dark. The shower has no light, so itโs dark. The soap holder in the shower is janky, so the shampoo/conditioner bottles fall off.
The general feel was that our room was dirty, janky, and not in good repair.
Staff was all right. Front end lobby person made it feel like it was a huge ordeal to print out a parking ticket pass.
John
John ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
Mario
Mario ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Great location and staff
They are just wonderful..had a fantastic time. Hotel staff was top notch!!!
James M
James M ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Kimberly
Kimberly ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 26์ผ
miguel
miguel ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 26์ผ
Great experience
Loved the stay and staff but I would suggest better lighting in rooms when you walk into the door in front of mirror not enough lighting to utilize the mirror.
Tanya
Tanya ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 21์ผ
Kyriaki
Kyriaki ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 17์ผ
Jason
Jason ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 12์ผ
Amos
Amos ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 12์ผ
Disappointed in nearly every direction.
The room was smaller than I had expected and just a stale blank room. I paid extra for a higher floor, we were placed on 17th. I had called ahead and requested a room above the 20th. Apparently none were available but the hotel wasnโt very busy. Not a soul in the lounge. The hot tub was covered and off, another disappointment. For $280 a night I had expected something a bit more luxe as I have gotten in the past. Wouldnโt recommend.
Kimberley
Kimberley ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 10์ผ
The room cleanliness was not up to par especially the shower. The bed didnโt have a fitted sheet, just a flat sheet that didnโt fit well and kept coming off, kind of odd especially for the price per night
Samantha
Samantha ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 15์ผ
Jaquawn
Jaquawn ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 12์ผ
Matthewe
Matthewe ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 10์ผ
Really nice place
Michael
Michael ๋, 1๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 7์ผ
RANDALL
RANDALL ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 7์ผ
Clean room and bathroom but a little noisy. Windows, has molds, need be cleaned
Adebola
Adebola ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 7์ผ
convenience of location
Manuel
Manuel ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 5์ผ
The floors in our room were not swept or vacuumed before our stay. There was dirt on the floors that stuck to our bare feet.
The room had a musty smell.
The sink in the bathroom did not have cold water running from the sink, and if it did, it was a trinkle at best.
The walls were very thin. We can hear clearly the kids next door and if I wanted to I could probably have a conversation with them at a normal level.
The elevator dings were extremely loud. We werenโt even the room nearest to the elevators and it woke me up several times. Iโm really not sure why they needed to be so loud, especially in the middle of the night.
With how much we payed for this room and the Hyatt name being related to it, I was not very thrilled with the overall stay. I left tired and disappointed.
Maybe validated parking should be included since nothing else is?