We recently stayed at this hotel with our family, booking four rooms for our stopover. Unfortunately, our experience was not as pleasant as we had hoped.
Firstly, all the rooms clearly needed some maintenance attention. One of the televisions was hanging off the wall mount at an odd angle, which was quite concerning. Additionally, the safety door locks provided little security, as they failed to effectively prevent the doors from opening.
Moreover, one of our rooms had a noticeable smell of smoke, which was quite unpleasant. To add to our disappointment, we observed that guests were allowed to smoke in certain indoor public areas, such as the pool, further diminishing the overall atmosphere.
Housekeeping could also use improvement, as the cleanliness didn't meet our expectations. Overall, we felt that the hotel needs to address these issues to enhance the guest experience.