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Best Western Palace Hotel & Casino

4.0 star property
Douglas beachfront hotel with spa and casino

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Photo gallery for Best Western Palace Hotel & Casino

Drive along the scenic coastal road to the beach, lined with street lamps and offering stunning views of the sea.
Relax by the pool with clear views of the surrounding landscape, surrounded by lounge chairs and a lifeguard service.
Enjoy a serene ocean view from the dining area, where tables are set with fine linens and elegant seating.
Relax in comfort with a large bed, a book, and a nightstand featuring wine glasses and a bottle.
Hotel Casino offers a stunning view of the surrounding area from its multiple floors.
Perched by the sea, Best Western Palace Hotel & Casino offers a unique blend of relaxation and entertainment. Unwind at the spa or try your luck at the casino, then savor breakfast with ocean views from one of two restaurants. With an indoor pool, business center, and helpful staff nearby guests can make this hotel their own private oasis.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Casino
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Hot tub

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The current price is ₩154,772
₩162,511 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Two beds with matching headboards and checkered bedspreads, a nightstand, desk, and flat-screen television.

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Relax in a spacious room with a large bed, sofa, and a small table by the window.

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Relax in a cozy retreat with a large bed, wooden headboard, and a view of the surrounding forest.

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Relax in comfort with a large bed, desk, and TV, offering a peaceful view of the sky.

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Two single beds, a desk with a flat-screen TV and telephone, and a window with a view.

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Relax in a spacious room with a large bed, wooden desk, and a comfortable chair.

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.0 out of 10
Good
(10 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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Interior

The Empress Hotel

  • Free breakfast
  • Parking available
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 827 reviews
The price is ₩214,869
₩225,613 total
includes taxes & fees
Aug 18 - Aug 19
The Empress Hotel
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Tynwald - 19 min walk - 1.6 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Isle of Man (IOM) - 23 min drive
  • Douglas Ferry Station - 22 min walk

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino is a great choice for your beach stay in Douglas. The indoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. Paragon Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A casino, a bar/lounge, and a health club are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 133 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (GBP 4 per day)
    • Wheelchair-accessible parking on site
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1965
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
ROOM

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 12.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs GBP 4 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
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Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas
HELP_OUTLINE

Frequently asked questions

Is there a pool at Best Western Palace Hotel & Casino?

Yes, there's an indoor pool.

Are pets allowed at Best Western Palace Hotel & Casino?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Palace Hotel & Casino?

Yes. Self parking costs GBP 4 per day.

What are the check-in and check-out times at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Best Western Palace Hotel & Casino?

Yes, there's a casino.

What is there to do at Best Western Palace Hotel & Casino and nearby?

Best Western Palace Hotel & Casino has a casino and a spa, as well as an indoor pool and a steam room.

Are there restaurants at or near Best Western Palace Hotel & Casino?

Yes, there are 2 onsite restaurants, featuring ocean views.

What's the area around Best Western Palace Hotel & Casino like?

Best Western Palace Hotel & Casino is on Douglas Beach, a short 1-minute walk from Palace Casino and 12 minutes' walk from Gaiety Theatre.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Restaurant
Location
Ocean view
Food
Bed
Lobby
Value

Reviews

10/10 Excellent

Great hotel. Excellent amenities
Lloyd, 1-night trip

10/10 Excellent

Exactly what we wanted plenty to do and good food
Mr Nigel, 4-night trip

10/10 Excellent

Staff friendly and helpful. Room cleaned often
John Eddward, 7-night trip

6/10 Okay

The whole hotel needs a major renovation
Cynthia, 2-night trip

6/10 Okay

Hot and dated accommodation. The whole building and surrounding facilities need a revamp
Marcus, 3-night trip

8/10 Good

Nice situated property, enjoyed swimming pool,
christine, 2-night trip

4/10 Poor

Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience
Michelle, 1-night trip

2/10 Terrible

The web site does not show how outdated the hotel is, a major overhaul and upgrade required
John, 2-night trip

10/10 Excellent

Loved the whole experience staff were brilliant all of them
Garry, 3-night trip

10/10 Excellent

a
Gregory, 3-night trip

6/10 Okay

The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.
Jamie, 1-night trip

8/10 Good

It was good.
Harsh, 3-night trip

6/10 Okay

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Kevin, 1-night trip

8/10 Good

Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Douglas, 2-night trip

6/10 Okay

Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Tony, 1-night trip

6/10 Okay

The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Michael, 7-night trip

6/10 Okay

This hotel has a fantastic location overlooking Douglas bay. The towels were good quality & size. Most staff were very nice, apart from the person who checked me in, who came across as moody! Rooms at the back get very hot on a sunny day and with no air con, the room fan is not enough. With the window open there is quite a bit of noise from the car park at the back and people leaving the casino late at night making sleep difficult. There were only 2 plug sockets and none near the beds, so difficult when trying to charge 2 devices, and have the fan on and hair straighteners on at the same time! The WiFi was poor so I mostly used my UK data. If booking again, I'd insist on a sea view room which are in the shade in the afternoon.
Melanie, 9-night trip

10/10 Excellent

Ideally located
Kenny, 1-night trip

10/10 Excellent

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Gareth, 2-night trip

8/10 Good

Good

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.
Paul, 1-night trip

10/10 Excellent

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Fintan, 2-night trip

8/10 Good

It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Carol, 3-night trip

2/10 Terrible

It’s been 15 years since I stayed at a hotel in the British Isles and things have not improved. The rest of the world has moved on. The eastern European woman that checked me in was fast, friendly and efficient. The local woman that checked me out was typically surly and uninterested. The room was dirty. In particular there was dirty water in the kettle which was discoloured and may have been there for weeks rather than days. This is a health hazard. In addition, they were seagull poo covering us substantial portion of the window both inside and outside! The bathroom was poor with a small quantity of lukewarm water, so I ended up taking a shallow bath.
roland, 1-night trip

10/10 Excellent

Loved it, always stay here when in IOM.
Norma, 5-night trip

10/10 Excellent

Weekend trip

Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
wendy, 3-night trip