Lewis Ginter Botanical Garden - 12 min drive - 12.2 km
University of Richmond - 12 min drive - 12.5 km
Virginia Commonwealth University - 16 min drive - 19.3 km
Getting around
Richmond Intl. Airport (RIC) - 27 min drive
Richmond Staples Mill Road Station - 12 min drive
Richmond Main Street Station - 17 min drive
Ashland Station - 21 min drive
Restaurants
Golden Corral - 20 min walk
Noodles & Company - 4 min walk
Silver Diner - 4 min walk
The Beach House - 5 min walk
Five Guys - 5 min walk
About this property
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook puts you just a 5-minute drive from Short Pump Town Center. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Great American Grill, which serves American cuisine and is open for breakfast and dinner. A bar/lounge and a 24-hour fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
155 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (USD 5.12 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Property amenities
Food and drink
Continental breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Grocery/convenience store
What to do
Golfing nearby
Working away
24-hour business center
Meeting rooms
Conference space (2080 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Built in 2000
ATM/banking
Safe-deposit box at front desk
Television in common areas
24-hour fitness center
An indoor pool
Spa tub
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Handrails in stairways
Closed captioned TV
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Pay movies
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Turndown service
Premium bedding
Free crib/infant bed
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free weekday newspapers
Free WiFi and wired internet
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately USD 9 to 20 for adults, and USD 9 to 20 for children
Late check-out can be arranged for an extra charge of USD 50 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Parking
Self parking costs USD 5.12 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 7 AM to 11 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Frequently asked questions
Does Hilton Garden Inn Richmond Innsbrook offer free cancellation for a full refund?
Yes, Hilton Garden Inn Richmond Innsbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Garden Inn Richmond Innsbrook?
Yes, there's an indoor pool. Guests have pool access from 7 AM to 11 PM.
Are pets allowed at Hilton Garden Inn Richmond Innsbrook?
Yes, pets are welcome. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Garden Inn Richmond Innsbrook?
Yes. Self parking costs USD 5.12 per day.
What are the check-in and check-out times at Hilton Garden Inn Richmond Innsbrook?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hilton Garden Inn Richmond Innsbrook and nearby?
Hilton Garden Inn Richmond Innsbrook has an indoor pool and a 24-hour fitness center, as well as a spa tub.
Are there restaurants at or near Hilton Garden Inn Richmond Innsbrook?
Yes, Great American Grill offers American cuisine.
Hilton Garden Inn Richmond Innsbrook Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 12, 2024
shareka
shareka, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Phyllis
Phyllis, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Denisesha
Denisesha, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Nov 10, 2024
Good hotel
Check in was very quick and easy since I booked at a third party but what they didn’t let me know was there was a surcharge for breakfast. The ladies were wonderful and gave it to me complimentary, but I wish it was stated as I checked in
Katherine
Katherine, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 9, 2024
Larry
Larry, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 9, 2024
Susan
Susan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
Charlie
Charlie, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Oct 22, 2024
Clean convenient, Only complaint was that a 5 dollar charge added to my credit card after I checked out for a parking fee despite being dropped off and picked up
Lynn
Lynn, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 20, 2024
Time alone
The day was good. The only problem I had was that the elevator only one was working and on a busy weekend that’s pretty unacceptable. It took forever because it was all these wedding parties and you get in there and it took you forever to get up and down the elevator and that was very inconvenient. Other than that everything was fine. My wife didn’t like the tub, but I didn’t find a problem with it. Other than that everything was good.
Dale
Dale, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 7, 2024
Dustin
Dustin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 30, 2024
Anson
Anson, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Sep 29, 2024
LaDonna
LaDonna, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 15, 2024
Execllent clean and very nice staff breakfast was wonderful so was the staff waiting on you. Will stay again
Angela
Angela, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 1, 2024
Douglas
Douglas, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
Everything
jeremy
jeremy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 26, 2024
Justin
Justin, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 25, 2024
Sireesh
Sireesh, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 19, 2024
It was fine. Staff were polite. Miss the daily room refresh. That’s part of the hotel experience. This started with Covid and continues 4 years later.
Theresa
Theresa, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 17, 2024
Angie
Angie, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
Aug 16, 2024
the room looked old, outdated, not clean and furniture was worn
Jada
Jada, 1-night family trip
Verified Expedia guest review
4/10 Fair
Aug 13, 2024
The air conditioning would not adjust in the room, so it was freezing. I had to ask for more blankets which they did bring to the room very quickly. The refrigerator was cold when I put the food in it. When I got up in the morning to get the food out to put in my cooler the Refrigerator was very hot so the food was ruined and had to be thrown away. The ice room was very hot and smelled bad. The bottom of the tub looks yucky, so I was afraid to stand in it without shoes. There was no TV guide so it was hard to know what the channels were.I would not recommend this hotel to family or friends.
Alicia D
Alicia D, 1-night family trip
Verified Expedia guest review
6/10 Good
Aug 13, 2024
The property was adequate. It was clean, safe, and well kept. Some of the staff didn't speak the best English. It seemed there were too many additional charges: weekday buffet, parking. The property was basically ok but nothing above average.
Susan
Susan, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 13, 2024
Daryl
Daryl, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 11, 2024
Overall our stay was nice. I didn’t like the fact that we had to pay to park on the premises (I’ve never paid for parking at a hotel & we’ve been all over the world, there was not complementary breakfast so we ended up eating at the local dinner and paid less for three people that we would have paid at the hotel. Also, tub backed up but the maintenance guy was quick and got the problem resolved (he needs a raise).
Timiko
Timiko, 2-night family trip
Verified Expedia guest review
4/10 Fair
Aug 11, 2024
Hotel room bathrooms having draining issues, sink and bath tub fill with water when the running shower.