This isn't my first time staying at this hotel. What was different this time was that we were placed in the building next door, room number 2215. The bed was king-size. The main problem was that both sides of the bed leaned toward the center. So, no matter where you lay, you always rolled to the center. We had a terrible night.Además, falta un buro, mi esposo tuvo que poner a cargar su celular en el piso.The minibar was dancing, disconnected and hot. In addition, the curtains could not be closed, and all the light from the street came in, which also did not help with sleep.
This morning I wanted to file a complaint. The manager wasn't there (it was Sunday). The young man at the front desk listened to me and said he'd pass on the complaint, but he didn't even write down my name or the room number. He suggested that the next time I make a reservation, I should say I wanted a room in the main building, as the rooms in the building across the street are older.