4/10
Unable to confirm I had paid on-line ahead of time, even after showing my electronic receipt. Then there was the part about me owing additional funds, which I refuse to pay b/c I had already paid. Then I was told I'd have to come back and speak to manager later at inconvenient time for my vacation. In the end, they were "able" to confirm my receipt was valid and all this grief went away, but it basically spoiled my stay with worry. Felt very much like a SCAM, given they had to "move" our room last minute and then it was a smaller room with a loft, which sucked on a ski trip. Some lady was high pressure selling us a Wydham membership, which I assure you I wasn't interested in at 10PM at night check-in. Very unsatisfied and way too much stress cast on me for nothing in the end. For what it's worth , the Monday moring lady when I went to speak to manager was super nice and confirmed all had "been cleared up", however, why if cleared wasn't I notified??? All the better, now they're flagging this post and asking me to edit it. Bet it never gets posted.
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