Your staff was very rude. No smiles. No thank yous. We asked about getting coffee in the lobby and we were told that there were coffee pots up in our room. Although most hotels offer coffee and water as a free service to their guests. The cookies at the front desk were burned, and there was a lot of noise coming from children in the hallways that were running back-and-forth for a very long time, although it was reported to the front desk, we were told that quiet time was not until 10 PM. What is this, a hotel, or a dorm room? Lastly, we ordered a room with a rolling in shower, however, the bathroom had a tub. We were told very rudely that this was the room that we had booked.