Grand Hotel and Casino is just 3.7 mi (6 km) from the airport and offers a shuttle (available 24 hours). Guests can take a dip in the outdoor pool or grab a bite to eat at Crystals Restaurant, which serves breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a terrace. Fellow travelers love the helpful staff.
Languages
English, French
At a glance
Hotel size
74 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 19
Check-out time is 11 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 19
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
2 bars/lounges
Restaurant
Poolside bar
Coffee/tea in a common area
24-hour room service
Traveling with children
Childcare in room (surcharge)
Children's menu
What to do
Golfing nearby
Kayaking nearby
Snorkeling nearby
Working away
Business center
Meeting rooms
Computer station
Conference space (2153 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Terrace
An outdoor pool
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Bathrobes
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Premium bedding
What to enjoy
In-room massage
Furnished balcony
Separate sitting area
Freshen up
Private bathroom
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Crystals Restaurant - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Hemisphere Lounge Bar - Overlooking the ocean, this cocktail bar serves dinner only.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately VUV 2600 for adults and VUV 1300 for children
Airport shuttle service is offered for an extra charge of VUV 1600 per person (one-way)
Late check-out can be arranged for an extra charge of VUV 2000 (subject to availability)
Credit card charges are subject to an extra charge of 3 percent
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for VUV 3500 per night
Airport shuttle service for children up to age 18 costs VUV 1600 (one-way)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Also known as
Grand Casino Port Vila
Grand Hotel & Casino Port Vila
Grand Hotel Casino Port Vila
Grand Hotel and Casino Hotel
Grand Hotel and Casino Port Vila
Grand Hotel and Casino Hotel Port Vila
Frequently asked questions
Does Grand Hotel and Casino offer free cancellation for a full refund?
Yes, Grand Hotel and Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hotel and Casino?
Yes, there's an outdoor pool.
Are pets allowed at Grand Hotel and Casino?
Sorry, pets aren't allowed.
Is airport shuttle service offered by Grand Hotel and Casino?
Yes, an airport shuttle is available. The charge is VUV 1600 per person one-way.
What are the check-in and check-out times at Grand Hotel and Casino?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of VUV 2000 (subject to availability).
What is there to do at Grand Hotel and Casino and nearby?
Have fun with activities like boat tours, kayaking, and snorkeling, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars.
Are there restaurants at or near Grand Hotel and Casino?
Yes, Crystals Restaurant offers ocean views.
Does Grand Hotel and Casino have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Grand Hotel and Casino like?
Grand Hotel and Casino is located on the Port Vila Strip, a short 1-minute walk from Iririki Island and 3 minutes' walk from Port Vila Market.
Grand Hotel and Casino Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 1, 2024
Linda
Linda, 2-night trip
Verified Hotels.com guest review
6/10 Good
Nov 5, 2024
Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday.
Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.
Steven
Steven, 5-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 4, 2024
Great Hotel
The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.
Tom
Tom, 10-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Tom
Tom, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 20, 2024
Wayne
Wayne, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 18, 2024
Jill
Jill, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 5, 2024
Jonathan
Jonathan, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 23, 2024
As always the best hotel in town!
Wayne
Wayne, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 9, 2024
Lift was smelly snd lights not working on one
Cleaning not thorough - bed not touched
Concierge not helpful with bags
Veniana
Veniana, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 6, 2024
This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.
CAROLINE
CAROLINE, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Sep 1, 2024
Very friendly staff
Exchange rates are better in town
david samuel
david samuel, 8-night romance trip
Verified Wotif guest review
8/10 Very Good
Aug 26, 2024
Very Central
lovely helpful staff. Internet so-so.
- A few problems with the shower but came right,
WARREN
WARREN, 4-night business trip
Verified Hotels.com guest review
4/10 Fair
Aug 25, 2024
Needs a lot of help, currently it’s just a place to stay and, to be honest, not worth it.
Adrianus
Adrianus, 7-night business trip
Verified Orbitz guest review
6/10 Good
Aug 20, 2024
We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.
Alan
Alan, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 28, 2024
Peter
Peter, 7-night trip
Verified Expedia guest review
8/10 Very Good
Jul 13, 2024
Raoul
Raoul, 2-night trip
Verified Hotels.com guest review
6/10 Good
Jun 17, 2024
Staff we lovely but construction work was bery noisy
Trevor
Trevor, 3-night trip
Verified Wotif guest review
10/10 Exceptional
Jun 13, 2024
Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.
Costa
Costa, 1-night trip with friends
Verified Wotif guest review
10/10 Exceptional
Jun 5, 2024
It was undergoing some upgrading painting outside, but very nice