Our door lock messed up and would not let us in. A cleaning woman tried to assist but also, was not able to get in. We told the front desk and the manager on duty tried many things but also, could not get in. So, she called the main manager who had to come in. We went down to the lobby to wait. The manager came in but didnt pass by us since we were sitting near the only elevator door. He worked on it a while, unsuccessfully, and we were told we were going to have to move to another room. Thankfully, it wasnt far. We sat in the lobby for over an hour and this main manager could have at least come by and appologised for the inconvenience but we never saw him.