I had high hopes for this stay, however, it wasn't what I expected. The property itself is great; there is no issue there. Our agents, Ruth and Kelvin, were also excellent. However, the actual service provided for cleaning the apartment each day is horrible. The communication is a mess.
We found ourselves repeating the same thing almost every day. The booking says toiletries are provided, however, that doesn't seem true. We actually went to buy toilet paper for ourselves. The ONLY reason they started doing the right thing is because we called to complain.
What we paid to stay at this location, we shouldn't have to call. Nothing should have to be requested. It seems very chaotic. A/C started leaking in the apartment as well. They did come out to check it.
I do like how Jessica tried to resolve our concerns.