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Smartflats - Pacific

3.0 star property
City-center hotel within easy reach of La Grand Place

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Photo gallery for Smartflats - Pacific

Exterior
Premium Room, 1 Queen Bed | Soundproofing, iron/ironing board, free WiFi, bed sheets
Superior Room, 1 Queen Bed | View from room
Standard Room, 1 Double Bed | Bathroom | Hair dryer, towels
Signature Room, 1 Queen Bed, Non Smoking | Living area | 80-cm flat-screen TV with satellite channels, TV

Reviews

7.2 out of 10
Good
In the heart of Brussels, Smartflats - Pacific offers a charming retreat near La Grand Place. Unwind with in-room WiFi, enjoy the convenience of luggage storage and laundry services, or indulge in a limo/town car service for a special occasion.

Popular amenities

  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (4)

  • Room service
  • Limo/town car service
  • Multilingual staff
  • Luggage storage

Feel at home (4)

  • Television
  • Laundry service
  • Soundproofed rooms
  • Hair dryer

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | View from room

Superior Room, 1 Queen Bed

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Clothes dryer
Hair dryer
Private bathroom
Satellite channels
  • 16.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Soundproofed
Heating
Flat-screen TV
Clothes dryer
Hair dryer
Private bathroom
Satellite channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for City Room, 1 Queen Bed, Non Smoking

City Room, 1 Queen Bed, Non Smoking | View from room

City Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Heating
Flat-screen TV
Clothes dryer
Hair dryer
Private bathroom
Satellite channels
Wardrobe or closet
  • 12.5 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is ₩87,815
₩100,012 total
includes taxes & fees
Apr 13 - Apr 14
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About the neighborhood

Map
Rue Antoine Dansaert 57, Brussels, 1000

What's nearby

  • Brussels Christmas Market - 4 min walk - 0.4 km
  • La Grand Place - 6 min walk - 0.5 km
  • Manneken Pis Statue - 9 min walk - 0.8 km
  • Royal Palace of Brussels - 19 min walk - 1.6 km
  • Tour & Taxis - 20 min walk - 1.7 km

Getting around

  • Brussels Airport (BRU) - 27 min drive
  • Charleroi (CRL-Brussels South Charleroi) - 51 min drive
  • Antwerp (ANR-Antwerp Intl.) - 55 min drive
  • Brussels Central Station - 12 min walk
  • Brussels-Chapel Station - 15 min walk
  • Brussels-Congress Station - 18 min walk
  • Bourse-Beurs Station - 4 min walk
  • Sainte Catherine-Sint Katelijne Station - 5 min walk
  • Porte de Flandre - Vlaamsepoort - 8 min walk

Restaurants

  • ‪Noordzee - Mer du Nord - ‬2 min walk
  • ‪De Markten - ‬1 min walk
  • ‪De Markten - ‬1 min walk
  • ‪NONA Pasta - ‬3 min walk
  • ‪Fin de Siècle - ‬2 min walk

About this property

Smartflats - Pacific

When you stay at Smartflats - Pacific, you'll be within a 10-minute drive of La Grand Place and Tour & Taxis. Also, Avenue Louise and Royal Palace of Brussels are within a short drive. Public transportation is just a short walk: Bourse-Beurs Station is 4 minutes and Sainte Catherine-Sint Katelijne Station is 5 minutes.

Languages

Dutch, English, French, Italian, Portuguese, Spanish
VISIBILITY

At a glance

Hotel size

    • 13 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property for check-in information
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

What to do

  • Bicycle rentals nearby

Services

  • Limo or town car service
  • Laundry service
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)
  • Dryer

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.24 per room, per night

Optional extras

  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)

Policies

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard

Also known as

Pacific Café Brussels
Pacific Café Hotel
Pacific Café Hotel Brussels
Smartflats Pacific
Pacific Café Hotel
Smartflats - Pacific Hotel
Smartflats - Pacific Brussels
Smartflats - Pacific Hotel Brussels

Frequently asked questions

Does Smartflats - Pacific offer free cancellation for a full refund?

Yes, Smartflats - Pacific does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Smartflats - Pacific?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Smartflats - Pacific?

Sorry, there's no onsite parking at Smartflats - Pacific.

What are the check-in and check-out times at Smartflats - Pacific?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability).

Is there an onsite casino at Smartflats - Pacific?

No, this hotel doesn't have a casino, but Grand Casino Brussels (6-min walk) is nearby.

What is there to do at Smartflats - Pacific and nearby?

Have fun during the warmer months with activities nearby such as cycling.

What's the area around Smartflats - Pacific like?

Smartflats - Pacific is in Lower Town, a short 4-minute walk from Bourse-Beurs Station and 6 minutes' walk from La Grand Place.

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Smartflats - Pacific Reviews

Reviews

7.2

Good

8.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Poor

No personal very difficult check in and check out time every thing is not good never again
Tesfaye, 1-night trip

2/10 Poor

Stay away from this place, all pics are wrong, bathroom smells terrible, sink clogged, no tv remote control
Jose, 2-night trip

2/10 Poor

I booked a luxury room and I paid an extracharge for it. The reality, the standard one, no answers to my claims, netither for expedia and Pacific Hotel.
JOSEP M, 3-night trip

8/10 Very good

Flat was as needed but more lighting would have been good and ac was not working

10/10 Exceptional

Great location and easy access. However my room was on the top floor and the floor was very warped. The floor buckled about 6 inches high, a huge tripping issues which i tripped on several times but thankfully caught myself before falling. Very dangerous in the night, so i left the light on all night. They need to takecare of this asap. I was shocked they could even rent a room like that.
Jean, 1-night trip

8/10 Very good

No reception. No housekeeping unless extra additional payments. Dirty carpets
Lukas, 5-night trip

2/10 Poor

This is not a hotel. It’s an apartment that is used as a hotel. No elevator (6 floors), no actual lobby or person, person who manages the support email is not very responsive. Sent email showing the broken bed and I’m still waiting for a reply on what to do. Luckily, I was able to get Orbitz to relocate me to a real hotel. Save your money and go elsewhere. NH Hotel Arenberg is a great option.
Bengt, 5-night trip

4/10 Fair

The unit was nice. Eco-friendly, yes, didn't even have lights in the bathroom. Had to move a lamp to the bathroom for light. Called for assistance, received a call back, but nothing was done. I guess that's what eco-friendly is all about.
Coe, 2-night trip

4/10 Fair

The property was generally in good shape, but two major factors made it a bad experience. First the wifi was completely unusable. Second, the window blinds did not work, and the shower door directly faces the window, with fully transparent glass and no curtain, so neighboring buildings can see everything.
Nolan, 1-night trip

2/10 Poor

Bathroom smell the minute I got into the room. Customer service not answering the phone when their site won’t load so I don’t have access to the entrance codes. Fire alarm at 3 am and now one from smartflat appears or colllaborate with the police.
victor, 3-night trip

2/10 Poor

Terrible time
Horrible experience. Never again. No customer service. Calling 5 to 6 times and no answer Did not get a key card for the light so I hardly saw anything. Have to use my.mobile Never again and be aware
Maximiliano, 1-night trip

4/10 Fair

A/C was broken, shower was broken and we didn’t receive and explanation, fix or compensation.
Pedro, 2-night trip

6/10 Good

This property is located in a perfect area. The shower however was broken and only had scalding hot water. There was also a thermostat for AC but it was not working, luckily the windows open at night are helpful. We notified the property and had a technician come for the shower, but nothing was done after that and we weren’t communicated with after he left. we had to use water bottles with sink water to shower just so we didn’t burn ourselves. Every other aspect of the property was great minus this problem!
Mary, 2-night trip

6/10 Good

Overall a great location. The room was good and comfortable. I would have given it 5 stars but the room access information was incorrect causing confusion and a delay in getting into the room, as well as addirional cost for international phone calls and data. They had given me a 'keybox' code, of which there are several outside and inside. The code did not work on any of them. After contacting them rhey indicated that the code was to be entered on the door handle which had tiny little buttons that were easy to miss. The other star was lost due some of the power receptacles and lights in the room not working.
Jamie, 4-night trip

2/10 Poor

The « Free WiFi » is a scam. I was given a wifi password with no wifi network to go with it and the service desk just stopped answering when interrogated on the matter. I could sometimes use the nearby café wifi but sometimes did not havé enough bandwith to even check my mail. Sometimes I did not even get a connection.
Yves, 7-night trip

6/10 Good

The place was clean and very conveniently located in central Brussels. Two issues: 1. the website said I would get the access codes 1-week before arriving. When they didn't come I queried and was told it would be 2-days before arrival. When they didn't come I was told it would be 1-day before arrival. Since I was leaving for Brussels on that day, it was very anxiety-producing. The access codes did arrive on the day I left. The managers need to get their information straight and 1-day before is unacceptable. 2. The wifi was very poor, even for email. I wouldn't stay there again because of that.
Mort, 3-night trip

2/10 Poor

Disappointing. Room without lights. Wrong charge.
Disappointing stay. First, the room were with no light bulb. We stayed all our time with no light. We contacted SMARTFLATS (responsible for the Hotel) when we arrived, with no resolution during all stay and without a option to solve the problem. The box of the shower was broken. They charged extra money on the card and didn’t answer when asking to fix the amount charged. No person presencial to solve any problem (everything online). No answer of the responsible for the Hotel until today. The Hotel is not prepared to solve any problem during the stay. If you don’t want problems, don’t reserve it.
Túlio, 2-night trip

2/10 Poor

Avoid at all costs. The only thing the property has going for it is the area, but there are much better options available elsewhere. At the time of the booking in 2023 the property was listed as Hotel Cafe Pacific. It is not a hotel. Upon access to the property and entry into the building, the superior room that had been booked bore little resemblance to the pictures included in the hotel listing and facilities that were included per the listing were not present. Due to the issues we identified, we decided to stay to book alternative accommodation and stay there instead. We complained directly to Smartflats, outlining the issues in detail - with Expedia’s help we were able to get a refund. The following issues were present with the room: - the floors/wall/balcony were dirty - most of the lights did not work - the bed linen was not clean - the towels were not clean - safety and security concerns with the room/common areas: - broken smoke alarm in the lobby - broken window at front of the property - broken lights in the lobby area - there are no lights in the common area between the elevator and our room. Other facilities that were meant to be available per the listing were not present: - there is no wi-fi - no TV in the room - no coffee/tea making equipment - no rubbish bins - other decor such as wall pictures (seen in photographs advertising the room) were missing

4/10 Fair

THANH, 1-night trip

4/10 Fair

THANH, 1-night trip

8/10 Very good

Unklarheit beim einchecken. Nicht klar,welches Zimmer. Musste ausprobieren
Joachim, 2-night trip

10/10 Exceptional

Satisfatória a estadia
Foi tudo certo, cama confortável, quarto limpo, checkin e checkout fácil, localização ótima, bem próxima a grand Place, próximo ao metrô que liga a central mídi bruxells onde saem todos os trens.
Clara, 2-night trip

4/10 Fair

1-night trip

10/10 Exceptional

François, 3-night trip

2/10 Poor

Christhiam, 1-night trip