2/10 Poor
Aug 19, 2024
Some of the one stars were a complete guess because I never actually stayed here. Around midnight the night before In was supposed to check in the hotel notified me they didn't have enough rooms to accommodate me and that I needed to cancel my reservation through Expedia. Which I did and booked a last minute, nonrefundable reservation at a different hotel. The next morning I received a message from Granada staff saying they resolved their room issue and that they were looking forward to seeing me check in later that day. Since then, which has been nearly a week, Expedia and I have tried to reach out to the hotel for a refund, which the hotel refuses. So, I make a reservation, hotel tells me to cancel the night before, I cancel, and then the hotel sticks me with a bill anyway. Beware of these scam artists.
Joel
Joel, 1-night trip with friends
Verified Expedia guest review