4/10 - 보통이에요
2025년 5월 1일
Power outage
We checked in and then went to get something to eat. When we returned, the power was out. The door was open, with light shining from the desk. The attendant informed us that the lights were out and that we would need to use the stairs to get to our room, but our room key would still work. We asked how long the lights would be off, and she said they had been told it would be until about 1:30 AM.
This was concerning because my mother used a cane and had to walk up the stairs. By the time she reached the top, she was exhausted. Given her health condition—she has congestive heart failure—it was difficult for her in the room with no air conditioning. She ended up coughing a lot throughout the night.
No one could tell us if there would be any compensation for the inconvenience. After being up all night, we requested a late checkout but were told it would incur a $20 charge if we wanted to stay later. Ultimately, we decided to leave, but we felt there should have been some form of compensation for the power outage, especially considering my mother’s health needs.
Our room was handicap accessible, indicating that we had specific requirements that were not met. When we inquired at checkout about compensation, we were told to call back on Monday to speak with management. Clearly, management had not provided the staff with proper guidance regarding the power outage or when the lights would be restored.
Evelyn
Evelyn 님, 1박 가족 여행
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