I requested airport pick-up service for 1:20 AM arrival, well-uniformed kind staff came to the airport with the clean car, I felt very safe in this very loud and un-tidy airport at middle of the night. Other hotel staffs came to the airport non-uniformed, you are not so sure if he is just random taxi driver or the staff from hotel. All hotel staffs are kind, smiley, very supportive. great breakfast with western/balinese style together. The hotel provides a taxi service with comparably cheaper price, the driver never ask you to take spa or special resturants with additional costs. The hotel room was fine, clean and tidy. 15 minutes away (walking) from Kuta beach, big and clean supermarket and KFC is right in front of the hotel. Strongly recommand!