6/10 - 좋아요
2024년 12월 18일
Terrible customer service!
Upon arrival at the hotel we were ‘greeted’ by a very miserable receptionist. The code for the door didn’t work and she kept rolling her eyes when we asked for help. Eventually, after a phone call to another member of staff, she realised she had told us the wrong entrance and finally we got into our room.
The room itself was clean and fairly nice. The bedding however wasn’t great. The sheets covering the mattress were 2 single sheets and didn’t even cover the bed, meaning we were sleeping on the actual bare mattress!
The location of this hotel was excellent, but we wouldn’t return due to the terrible customer service and mediocre bedding.
Sarah
Sarah 님, 2박 여행
Hotels.com 실제 이용 고객 후기