I'm glad you asked, I was about to write a letter to Hotel.com, anyway, when I booked this property, I was never told that I was supposed to call someone to bring the keys and show me the property, when I arrived to the property, to the address on the booking, totally confused tired , never saw anyone notes on the door info etc etc..
I had someone call the number I had, they did not speak English, not even one word, per the people helping me, I was told this person would be coming in about 5 minutes, it took 30 minutes, I could not communicate with her, not one word in English, she took me to the apartment and grab some paper enclosed in a plastic cover, by the way, the apartment was not at the building for the address of the booking, it was 2 buildings down the street. Anyway, the apartment was, to say the least very unattractive and totally the opposite to what the photos show when booking it. well, stayed there one night as booked, I came back 4 days late for the second night, on my way to Warsaw from Sopot, 30 minutes before arrival, my friend called the office to have someone be there with the key, well I arrived at the address, waited , waited, about an hour I asked someone a stranger to call the number and again they say 5 minutes and she would be there, the same woman, as the first time, no English and rude, we went to the room and she gave me the instruction sheet under the plastic and then left, 45 minutes later knock on the door and she came in with a phone
