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The Shells Resort & Spa Phu Quoc

5.0 star property
Phu Quoc beachfront resort with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Shells Resort & Spa Phu Quoc

Luxury Villa, Poolside | Minibar, in-room safe, individually decorated, individually furnished
Luxury Suite, Ocean View | Living area
Private beach, sun loungers, beach umbrellas, beach towels
Family Room, 2 Bedrooms, Ocean View | View from room
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Non-smoking
  • Spa
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Room service

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
The price is ₩107,870
₩124,111 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa, Poolside

Highlights

Yard
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Premium Room, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Sofa bed - single
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 135 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

Highlights

Yard
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

On the beach, white sand

Seashells Hotel and Spa Phu Quoc

Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (452)
The price is ₩178,472
₩202,388 total
includes taxes & fees
Dec 22 - Dec 23
Seashells Hotel and Spa Phu Quoc
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About the neighborhood

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

What's nearby

  • San Van Dong Duong Dong Stadium - 8 min drive
  • Phu Quoc Night Market - 9 min drive
  • Dinh Cau - 9 min drive
  • Ong Lang Beach - 15 min drive
  • Vinpearl Safari - 27 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive
  • Free airport shuttle

Restaurants

  • ‪Bún Quậy Kiến Xây - ‬8 min drive
  • ‪Dong Tom Hum Lobster Cave - ‬8 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Tin Tin Restaurant - ‬6 min drive
  • ‪Legend Revived - ‬7 min drive

About this property

The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Phu Quoc Night Market. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Offering a beachfront location, FLOW Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include a free airport shuttle, a steam room, and a terrace. Fellow travelers say great things about the helpful staff.

Languages

English, Vietnamese

At a glance

Hotel size

  • 134 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Transfers

  • Free airport shuttle from 8:00 AM to 6:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • On a private beach
  • Kayaking

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 for adults and USD 11 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 38.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Does The Shells Resort & Spa Phu Quoc offer free cancellation for a full refund?
Yes, The Shells Resort & Spa Phu Quoc does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Shells Resort & Spa Phu Quoc?
Yes, there's an outdoor pool.
Are pets allowed at The Shells Resort & Spa Phu Quoc?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Shells Resort & Spa Phu Quoc?
Yes, there's free self and valet parking. Parking spots may be limited.
Is airport shuttle service offered by The Shells Resort & Spa Phu Quoc?
Yes, a free airport shuttle is available from 8:00 AM to 6:00 PM on request.
What are the check-in and check-out times at The Shells Resort & Spa Phu Quoc?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at The Shells Resort & Spa Phu Quoc?
No, this resort doesn't have a casino, but Corona Casino (21-min drive) is nearby.
What is there to do at The Shells Resort & Spa Phu Quoc and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Shells Resort & Spa Phu Quoc also has a private beach and a steam room, as well as a garden.
Are there restaurants at or near The Shells Resort & Spa Phu Quoc?
Yes, FLOW Restaurant offers beachfront dining and garden views.
Does The Shells Resort & Spa Phu Quoc have any outdoor private spaces?
Yes, every room features a balcony or patio.

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

6-night business trip
Verified Hotels.com guest review

8/10 Very Good

Leif, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Soojung, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

The property is dated and need much renovation.
Dat, 3-night family trip
Verified Expedia guest review

6/10 Good

The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Sandra, 6-night family trip
Verified Expedia guest review

4/10 Fair

The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Theodore, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Like
Sa Canh, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Resort condition
Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Sam, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Nhi, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Not a good experience.
Everything is downgraded and dirty. The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tim chek, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tim chek, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Ivy, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Sarah, 4-night romance trip
Verified Expedia guest review

2/10 Poor

I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces. The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in. To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
Michael, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Anna Maria, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

JYUN SIAN, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Johnny Chinh, 4-night family trip
Verified Expedia guest review

6/10 Good

The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Phuong, 4-night trip with friends
Verified Orbitz guest review

8/10 Very Good

Chi Tung, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Vincy Jenevieve, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

hung, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great, would come back and stay here again!
Absolutely amazing, would come back and stay again - the staff are friendly, bedrooms super spacious and comfortable, and the setting is just unreal!
Laura, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

lisa, 2-night trip
Verified Expedia guest review