I booked the Luxury King Room at The Ansonborough Inn in Charleston for my daughter’s College of Charleston graduation — a momentous weekend that this hotel utterly ruined.
From the moment we checked in, things were off. The entire hotel’s internet was down, which wasted time as we tried to settle in. But that was nothing compared to what came next.
After returning from a celebratory dinner, we got comfortable — only to discover bugs crawling all over the comforter and in the sheets. Not one or two, but dozens. Absolutely revolting. It was late, we were exhausted, and now we had to pack up and switch rooms.
The staff moved us to a smaller, cheaper room with a broken TV. At least it was bug-free — I suppose that passes for luxury here.
The next morning, I inquired about the discount the night staff assured us we would receive, and was met with a rude, dismissive attitude: “Our internet isn’t working, we’ll get to it.” No apology. No urgency. No basic hospitality.
Got home, checked my credit card — and of course, they charged me full rate. Full rate, after a bug infestation, a downgraded room with no TV, and a staff that couldn’t be bothered.
This place is a disaster. Do yourself a favor: stay literally anywhere else.