Pros: beautiful exterior property visually lush and well maintained grounds, good dinner, close free parking, comfortable and spacious room & bed (albeit dusty).
Cons: the core issues we had with this property was in the apparent lack of professional oversight/management, which was reflected way too many times within our arrival window & overnight stay to ignore. It did not feel like a luxury resort stay from the moment we walked in the front door, which was too bad as we arrived with high hopes. Ie. smokers hanging out in front of main doors, despite sign saying “no smoking”, no one at reception for our check-in when we arrived around 8:15pm, I waited about ten minutes for someone to come out of a back room to ask what I needed. There were four kids running wild in an empty front reception/restaurant area. Were advised that someone else had been “seated” for our dinner reservation - so our dinner service took forever - 2 hours for appetizers/main (we understand they were “busier than expected”) but they should have been prepared for more staff on an August Long Weekend. The indoor pool area washrooms had a terrible stench of raw sewage, and indoor pool didn’t open until 9am, the outdoor patio area lights were turned off for the entire evening so we couldn’t enjoy any of the outdoor areas, the coffee maker in our room did not work.
Other than the restaurant staff, the hotel staff were pretty much absent during our stay - which I believe is the core problem.