A very bad hotel experience.
They gave us a room with a shared bathroom, even though I had already paid the full amount on the hotel website. At check-in, they asked us to pay an additional €20.
I requested to change to a room with a private bathroom and paid an extra €123. However, the room was in very poor condition. There was no proper bed cover, the mattress was hard and uncomfortable, and the view was of garbage bins. There was loud noise and shouting from the street all night, and we had to keep the window open because the room was extremely hot and had no ventilation.
There was no wardrobe, no kettle, no hairdryer, and only two towels—no additional bath or hand towels.
This negatively affected our entire trip.