The hotel is massive but of very high standard. We currently have a major payments issue with the hotel . on your arrival we were required to make an authority payment of 600,000 yen which was to cover the cost of the room and any incidentals that you may spend during your stay. on checking out our bill was 450,000 yen and we were told the 600,000 yen would be reversed. Six days later not only is the 600,000 yen on my credit card but also the 450,000 yen. Of course it is very difficult to contact anyone to get the problem resolved. Totally unacceptable and i am sure it will take many more days to sort out. It is disappointing as the reservation staff on our departure had no idea on to reverse the 600,000 yen but said they would fix it.