2/10 Poor
Dec 21, 2024
4 Nights of Pure Struggles
Everything except the service was terrible at the hotel. The staff was very sweet and helpful but hotel overall needs a lot of work. Rooms a/c wasn’t working and the only other room they could switch us to had the same problem. The elevator wasn’t working and we were put on the 3rd floor and had to pull all our luggage for 3 kids (one is a baby) and all 4 day had to go up and down the streets throughout the days. Food was not worth trying again after getting sick the first day from breakfast. Beds were super uncomfortable and seemed pretty dirty as if the sheets hadn’t been washed so we purchased blankets and sheets to use for our stay. Tv didn’t work (with 3 kids it was NEEDED). They didn’t even give us an option for a refund to not stay and we had only been there a few hours. We considered switching hotels and forfeiting the money spent but had already gotten everything up to the room and situated it wasn’t worth us spending more time and money.
Verified traveler
3-night business trip
Verified Hotels.com guest review