4/10 Fair
Dec 19, 2024
Confusion at the front desk at check-in. Took longer than it should to get a room assigned for a guaranteed reservation. Someone showed up an hour or so later trying to get into the room with their key. Another person knocked on door saying “front desk” -all of this happened after 11 pm when we were already trying to sleep. Very disruptive and confusing why it wasn’t clear we had been assigned that room at check-in so it wasn’t available for others to show up later. Fortunately we had the door deadbolted.
Verified traveler
1-night trip
Verified Hotels.com guest review