We arrived at 4 PM, expecting to check in (check in was at 3PM), the rooms were not available or cleaned. We didn’t get checked in until 445-450, we had a reservation at 530 and we were unable to get cleaned up and settled before that. We basically had to drop our bags and go. We were not offered any sort of compensation, i.e. later checkout or drink while we waited, and our room was downgraded from the one I paid for. The room smelled like cigarette smoke and BBQ, I’m assuming the cigarette smell came thru the window from outside, some guests on the second floor said they also had that smell in their room. There was half a roll of toilet paper in the bathroom and clumps of hair by the bed and some brown splatter on the wall next to the desk, I’m hoping it was chocolate milk or some sort of sauce. I did enjoy the floors not having carpet and the mattress was nice.