Booked this this hotel for my wife an myself, 15 hour day plus a 3.5 hour day for its amenities; nice comfortable room, flat screen TV and fireplace. Our plans was to get a pizza and relax in front of the flat screen TV and in front of the fireplace and stay in, after out long exhausting day,Arriving at the room, both remotes, living room and bedroom for the TV's where dead. Being a 100+ day per year traveler, I actually keep batteries in my suit case, both battery covers had screws in them so I could not change them and the gas fireplace did not work either. Also, I would like to add there was no buttons on the TV to operate them manually without the remotes. After calling the front desk and them asking me if I was for sure if I was pushing the red button on the remotes. After 1 hour no one showed up, I went to the front office and they acted like they knew nothing of my call. As I walked up one of the owners of the units was in front of me and was stating this was his third time back for a key card that would not open his room. When I inquired how long and the reason was I needed to know if we could eat in as planed or did we have to go out and eat and I mentioned the reason why we chose their hotel to stay in and eat at the fireplace. I was told it would be a long while because they had two other units had AC problems and it was hot and those would be taken care of first. I was told I probably should go out.....the very reason I wanted to stay there was to prevent this.
