When we arrived, we were not given a room with a balcony and were told the hotel was fully booked. We booked on March 30 and arrived September 9th. We found this excuse unacceptable. The hotel did not become full until the last week of August as we periodically checked their site. On the 3rd night of our stay, when we arrived at the restaurant, we were turned away as we did not have reservations. No staff ever told us we needed reservations yet we had eaten there on our first night without reservations. Morning buffet was good, beach was excellent and the pool very good. Our room was fair at best due to the size and the fact that we had 2 single beds pushed together to form a double bed. Staff are not the best. Drink prices varied for the same drinks and this was disturbing. There is a family operated restaurant 'kitty corner' to the hotel, at the traffic circle, which is EXCELLENT. My wife is from Europe and we have been to Europe twice, for extended stays. If the Erice/Trapani area had another hotel, on the beach and with a pool, we would probably stay at that hotel if we went again. If this hotel can improve their staff (some staff were excellent, but the majority were not) performance then this hotel would be the place to stay, on the beach, in the Trapani/Erice area.