Extremely disappointing stay, felt like a scam. Peer hotels in the same street are way superior for the same price.
Unfortunately, it did not meet my expectations for $400 per night. The hotel is very old, and this is evident in the outdated facilities and design. The fact that there is no elevator was not mentioned anywhere in the listing, which made it inconvenient to carry luggage to our room.
With only around 30 rooms it felt like a small/ low cost hotel. There was only one employee available in the afternoon and night. This limited the assistance we could receive and made the service feel inadequate.
There was no official bar, and the one employee available had to make our drinks, which felt unprofessional. Additionally, there was no room service at all, which was very disappointing.
The wifi connection in the room was terrible, making it difficult to stay connected, and there was no air conditioning, which made our stay uncomfortable, especially during the warmer nights.
We paid $400 per night, and for the price, it felt like a scam. Compared to peer hotels right beside them, such as the Diplomat Hotel, which offer far superior amenities and services at the same price, this was a complete outrage. We stayed in the Diplomat Hotel for a couple of nights for the same price, and it's way superior than Esplanade Hotel (no point of comparison). The price is completely unjustified for what they offer. Terrible experience, I would actually like a refund.
