6/10 Good
Apr 3, 2024
Nice hotel, poor/impersonal service quality
Upon arrival we waited for 15 mins before being seen by the receptionist, she was then very unwelcoming and proceeded to tell us there's no kids play area, when this was a big factor as to why we chose this hotel. When I showed her the play area photos she said, "this is only for kids older than 4, but you can ask them", which was not correct, kids under 4 can use the play area but must be accompanied by their parent.
The room was nice with a large bed and good storage, a cot was provided, the kitchen had a microwave and a fridge along with some plates, glasses and cutlery.
No cloths, sponges or dish soap. No kettle or mugs.
Their was a sofa bed, which was very uncomfortable to sit on, it wanted to unfold at any opportunity.
The sea view was really nice, overlooking a busy road however, but this was not a problem.
We had half board (breakfast and lunch) overall the food was average. It is very much mass produced at low cost. There is not a great selection of fruit in the morning, we could pick up much fresher/tastier fruit in the Hiperdino only 30 meters away.
The dinner was quite good with themed nights. It did get particularly busy at peak times though, so you'd have to que for a while.
The pool areas are great with comfortable sun loungers, we were not allowed to put up the parasol most days due to the wind, this could be improved as we have a 1 year old who can't sit in the sun for too long.
Overall the stay was good but the service quality was poor.
Richard
Richard, 6-night family trip
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