I was surprised by all the negative reviews; I suspect part of it is that many people don't know what to expect from 19th-century houses in the South. The truth is, they will never be perfect—unless you have an endless reserve of money to dedicate to upkeep, and who does?
I'd characterize this place as delightfully quirky. The neighborhood is scenic and historic, quiet, and seems quite safe. All or part of the main house is closed for renovations, so I was in one of the cottages next door, accessible via a path behind the house. My room was to the left, and another was directly across from me. There was also a small patio table on the deck outside where I sat and read one day during the rare pleasant Alabama weather (before it gets unbearably hot).
The staff was helpful and friendly, and the owner always responded to messages. If sometimes it took a little long to actually get what I'd asked for, I'm fairly certain it's because they're short-staffed like everyone else in hospitality right now.
I had no trouble checking in. The owner never did text me instructions, but she was on site when I arrived so there was really no need. Since it says toiletries are provided, I didn't pack any myself and there weren't any in the room when I got there. But I texted her, and she brought me what I needed even though it was 9 or 9:30 by then.
In any case, I enjoyed my stay, and I hope I can go back and see it once the renovations are finished.