The property wasn’t as charming as it seemed online. The room only had an internal window, so there was very limited light, it felt like it could benefit from some refurbishment, the shower was tiny, the pillows were hard... All in all, disappointing given the reviews.
Also, I arrived in the evening after a very long flight. The reception staff knew I was going upstairs to sleep and would likely not go out until the morning. They still send a staff member to come into my room without knocking, with the door locked, to put some chocolates on the table. I was almost asleep and I heard someone enter the room, which was quite a shock. I got up and saw it was a staff member, who said she was just there for some chocolates. I then called reception to ask them to make sure no one else came in while I was in there. They didn’t seem to really understand how problematic it was. I am a single female traveller, and after that I didn’t feel safe in the room so I put a chair behind the door to go to sleep. It completely violated a sense of privacy and safety. I’ve never stayed anywhere in my life where staff haven’t knocked first.
Other than that, the staff were generally friendly and helpful, and the breakfast was good. I’m glad I only stayed a night, I wouldn’t choose it again.