2/10 Poor
Dec 26, 2017
DO NOT BOOK this hotel. Rigged Rating.
This is the WORST experience we had booking with hotel.com. The rating is totally rigged! The rooms are big with a king and a queen bed in two rooms. The kitchen is nonfunctional and smells. It’s dirtier than a motel in the US. Very dated fixtures, dirty carpet, dirty and stinky bathroom and kitchen. Very poor fluorescent lightings, small towels and not well cleaned. The beds are ok but nothing special. The most ridiculous thing is we had to ask toilet paper from the front desk they pulled out from a box and handed to us like this was the most natural thing! There’s no lobby but only a small entrance. No Hotel restaurant. Location is good but the street is a one way street which makes it hard to get taxis. The price is a total ripoff. I heard later real 3 Star Hotel nearby only cost half. We only stayed one night instead of the two we booked. Very disappointed, Hotel.com. One more suggestion. Try to find a local person to book a hotel is you're going to China, especially anywhere other than Beijing and Shanghai.
Verified traveler
2-night family trip
Verified Hotels.com guest review