kids friendly hotel, facility was clean as it has newly built.
There was a small incident I experienced. I was in the club lounge and asked a staff if I could reserve a table for the Christmas eve buffet dinner. She told me, โno reservations are requiredโ However, when I went to the restaurant the next day, I was denied entry because I was told I didnโt have a reservation. I felt disappointed and asked if I could make a reservation at that moment, but reception told me it was already fully booked.
Feeling frustrated and I tried to look for senior-level and 1 female supervisor (I guess) listened to my concerns and later sooner She took care of the issue, and thanks to her, I was eventually able to enjoy the Christmas dinner with my family. (I saw her was singing X mas songs in the Choir)
Very nice hotel, but there isnโt much to do around and there is a lot off garbage on the beach
Vidar
13๋ฐ ์ฌํ
10/10
Tien
1๋ฐ ์ฌํ
6/10
This is a hotel for elites with spoiled children that are mostly disrespectful. I have been in rural Vietnam for a week where the kids behave with class and are very humble. The kids you find at this resort are the opposite, a product of their parents lifestyle.
Kids kids kids everywhere crying and yelling. This is not a peaceful resort. Donโt come if youโre a couple. So far, I would place this resort as mediocre at best. I am used to Western style resorts with much higher expectations. The restaurant serves subpar food. You will have to go offsite for decent prices and exceptional food while I do commend their staff for great service. I donโt think itโs five star. The rooms are clean and beautiful. I am just disappointed with the food service it seems this resort was slapped together last minute. I think this resort has been open for several years, which leaves me feeling perplexed as they have not ironed out all the kinks. If you are used to European hospitality or North American youโll be a little saddened. The prices are exuberant for the quality which leads me to believe there is not much value here. This resort is great for families with children not really couples. We are about 15 minutes from the city which makes this not walkable. I would highly suggest eating offsite as there are much better options in the city. I just found out some funny information about this place. They will charge you 2 million VND if it smells like fruit in your guest room, but they will not
Joseph
3๋ฐ ๊ฐ์กฑ ์ฌํ
4/10
Do not expect this report to be like aโ resort โ was many issues upon check in beginning with non working air, room cleanliness was not well. Smell of our room was terrible. Overall staff was very kind especially the doormen, they were so kind.
Sean
3๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Vi havde en utrolig dejlig ferie pรฅ Mรถvenpick. Venligt og imรธdekommende personale, lรฆkre omgivelser. Pรฆnt og rent. Fedt fitnesscenter. Lรฆkkert poolomrรฅde. Rigtig god morgenmad med en masse at vรฆlge imellem. Varm anbefaling herfra. Der er et lille Tivoli, et badeland og andre sevรฆrdigheder i nรฆrheden.
Christian
6๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
Liked the swimming pool for kids
Colin
3๋ฐ ์ฌํ
10/10
Fantastic location, stunning ocean views. Great pool,spa and restaurant. Highly recommend
Anna
5๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
Sehr schรถne Hotellanlage
Toll s Pool. Sehr Kinderfreundlich.
Markus
5๋ฐ ์ฌํ
10/10
Bao Viet
12๋ฐ ์ฌํ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
9๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
Kommer till hotellet och fรฅr besked om att frukost inte ingรฅr fรถr barnen trots att det pรฅ vรฅr bekrรคftelse stรฅr att det ingรฅr fรถr samtliga. Mycket tjafs och kontakt med hotels.com sรฅ tillslut lรถser det sig men personalen i receptionen รคr inte tillmรถtesgรฅende. รverlag kรคnns personalen fรถrvirrad och har dรฅlig koll. Missar room service, placerar ut fel vid middagar etc.
Hotellet รคr fint men lรคget รคr inget vidare. Kรคnns som en spรถkstad. Stor gatan utanfรถr som behรถver korsas fรถr att komma till stranden. Stranden ok men inte mer รคn sรฅ, vattnet var grumligt och man ser ej botten.
Stรคdpersonalen bankar pรฅ dรถrrarna innan kl 9 och skriker HOUSEKEEPING sรฅ det ekar i hela korridoren. Spelar ingen roll om man satt upp Stรถr ej skylten fรถr det รคr sjukt lyhรถrt sรฅ dรฅ hรถr man att de bankar pรฅ grannens dรถrr.
Trevligaste personalen รคr killarna som stรฅr vid grinden vid poolen och delar ut handdukar samt tjejerna i barnklubben de รคr toppen!
Positivt:
Fina hotellrum och hotellomrรฅde
Bra frukost
Bra barnklubb
Fikabuffรฉ varje em som ingรฅr (mest frukt och lite choklad)
Negativt:
ร t kvรคllens buffรฉ en kvรคll och efter den blev dottern magsjuk troligen av hamburgare.
Ingen ATM och mรฅnga stรคllen utanfรถr hotellet tar ej kort sรฅ ta med kontanter
Spรถkstad (men det รคr ju inte hotellet fel)
Sandra
7๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Special thanks to Y who i didn't get her real name for taking care of our daughter in the kids club and cooking class she made the stay memorable for our daughter.
Quiet resort with great services, family friendly, in hotel daycare, pools with lifeguards, very high quality breakfast, high quality 5 star resort. Infinity pool overlooking the ocean. Stayed 4 nights, will book again if in Phan Thiet. Area under development reminds me of phu quoc 10 years ago, the airport is under development easy to get in from HCM but harder from other cities. The resort was at full capacity on Saturday so i would avoid that day if looking to relax.