2/10 Poor
Dec 16, 2024
Horrible experience
Very terrible experience. Had a late flight. Came to my hotel only to discover that they canceled my reservation for very funny reason that they called me and i didn't pick. I told them i was airborne. So it was very confusing. I tried to work something out because it was really late at 11pm. The front desk didnt even try to assist. She said all rooms are booked. I tried to tell her i called previous day before my journey to confirm my reservation, she said she doesn’t know who i called..i opened my phone showed her the email confirmation for my reservation but she was not interested because they were giving out my room for higher price. I walked out disappointed in that cold and had to go get another hotel. I will never recommend or stay in this hotel again if i find myself in lawton in the future.
edmond
edmond, 3-night trip
Verified Hotels.com guest review