Other than being a new (1 yr 3 months) hotel, customer experience is very lacking to be called luxury or 4.5 star hotel. From check-in to check out, it was not a pleasant experience. It is a hotel that is worst that a motel.
Mini fridge are not cold (only 54F at the Lowest setting) to store baby milk, baby food, or Breastmilk. No tea available for customer unless you pay for it. The coffee pods were very generic. Water bottle was not provided in our room. We had to buy water. ice bucket is very small to keep baby milk cold. No offering of a crib. We specified that we have a baby and request for a functioning refrigerator to the hotel which we received feedback. No mentioning that the fridge won't be cold. We had to buy a cooler.
No microwave, only available behind the reception desk. Beware of room service charge and automatic gratuity, will end up with 42% extra fees. God forbid any accidents in the room, they will charge you for arm and legs.
From the check-in and the whole our duration of stay, the floor was not vacuum or the desk/counter was not dusted. Have to request extra towels every day, only 2 provided even though we book it for 4 people.
The pool is only open until 5 pm for kids...no idea why, but that means you can't explore outside then come back to the pool with the kids.
