If the property is listed as 5 stars, people are expecting to find a 5 stars hotel and 5 stars service. When we arrived in the hotel room and was no soap no shower gel no shampoo no shower cap and the bathroom is emptyโฆthat is not a 5 stars hotel. Then you go to buy yourself from the supermarket nearby shower gel, shampoo, etc is not a 5 stars hotel. As well 2nd day when we went to the beach, we left hanging on the outside door signed with โmake up the roomโ. ! We came back at 7 PM and the room was not cleaned, in fact nobody entered. Weโve seen the cleaning, ladies talking in one of the apartments close to the elevator. I went to ask them why my room wasnโt cleaned and no towels provided and the answer from the maids was โwe are from the 10th floor not this floorโ
On our 3rd day same situation. On the 4th day ine lady knocked and asked us โDO YOU NEED US TO CLEAN YOUR ROOMโ?? Well after 7 days we had the room cleaned twice and NEVER bedsheets were changed.
Im sorry but when you say a five stars hotel you need to provide 5 stars SERVICE !
The azimuth beach was great , nice sunbeds, lunch dinners at their terrace was great . Adriana was amazing as a server every day at our sunbed by the beach.