I want to share my brief experience at this facility. Initially, they refused to refund me despite proof of non-entry to the country. Despite attempts from Expedia and direct messages, they showed no flexibility. However, they did agree to reschedule my stay.
Upon arrival, the reception directed us to a room that looked nothing like the pictures on Expedia – it was really tiny. We accepted it, but later, when I took a shower, water leaked under the door and even went outside the room. When we called the reception, the staff member was rude, insinuating that we didn't know how to shower and even raising his voice. Despite showing him the issue with the door's isolation, he claimed he had never encountered this problem before. He acknowledged it was their mistake only after one day when I showed him the problem again. He offered us another room on the first floor, but it was very noisy due to its proximity to the shops. When we asked to return to our initial room, he was rude again, claiming that we had used two rooms.
Regarding cleanliness, the drapes were clean.
Overall, I'd like to thank the blonde girl who showed great empathy and the guy who helped us to our room initially (I think he was the cleaner ). Unfortunately, the other staff member's behavior cost you this bad review.